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Summary of reviewsThe Hermitage Motel - Campbelltown is renowned for its convenient and accessible location, nestled in a quiet area near the Campbelltown Sports Stadium, the train station and the Hume Highway. Guests appreciate its proximity to shops, cafes, restaurants and local facilities like the Western Suburbs League Club, all while enjoying peaceful nights despite its closeness to a main road. The area is central and practical, making it ideal for various purposes, from family events to hospital visits. Guests highlight the clean and comfortable rooms, friendly staff and the addition of an on-site restaurant and bar, which enhance the overall stay.
The dining experience at the motel is mixed concerning breakfast but overwhelmingly positive for dinner. While breakfast options are limited and sometimes unavailable, the available food is well-regarded, even if served in cardboard boxes. Dinner, on the other hand, is a standout feature with superb culinary offerings and excellent service. The in-house restaurant garners rave reviews for its fabulous menu and friendly staff, although its limited operating days can lead to disappointment among guests not forewarned about closures.
Rooms at The Hermitage Motel are consistently praised for their spaciousness and cleanliness. Guests appreciate the large, comfortable accommodations and generous bathroom sizes with some rooms featuring spa amenities. The welcoming and quiet ambiance, coupled with good value, contributes to the overall satisfaction. While some areas show dated decor and occasional maintenance issues, the cleanliness and comfort of the rooms remain key positives.
Cleanliness is a strong point, especially within the rooms. Guests describe the spaces as very clean, tidy and well-organized with spotless bathrooms and kitchen areas. The staff's friendly and prompt cleaning service further enhances this positive aspect, despite minor issues like stained carpets in shared areas.
Staff members receive consistent praise for their exceptional service. Described as friendly, welcoming and helpful, the staff leave a lasting positive impression. Their professionalism and willingness to assist are frequently noted with many guests specifically highlighting individuals who went above and beyond to ensure a pleasant stay.
WiFi experiences are mixed with many guests enjoying strong and reliable connections while others encounter weak signals and intermittent connectivity. Although some find the WiFi data allowance insufficient, the overall service is generally appreciated when it works well.
The gym is well-equipped and maintained, providing a valued amenity for guests looking to maintain their fitness routine. Despite some noise concerns and occasional closures, the gym's quality and availability are appreciated.
The pool area is highly regarded for its cleanliness and maintenance. Guests, particularly families, enjoy the pool, even though it is not heated. The well-kept garden surrounding the pool area adds to the pleasant ambiance, making it a favorite spot for relaxation.
Parking facilities are generally well-received with ample, convenient and easy off-street parking close to rooms. While some guests face limited spaces and tricky parking situations, most find the availability and proximity of parking spaces sufficient and convenient.
The comfort of the beds receives mixed reviews with many guests finding them very comfortable and contributing to a restful stay. However, some find the beds hard and uncomfortable with issues like thin blankets and poor quality bedding occasionally mentioned.
Overall, The Hermitage Motel - Campbelltown is recognized for its four-star rating, offering a comfortable and well-managed environment with spacious, clean rooms, a great location, polite staff and excellent value for money. Despite some areas for improvement, it remains a highly rated and pleasant option for visitors to Campbelltown.
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