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Summary of reviewsThe Black Swan, nestled in a quaint rural village, offers an ideal location characterized by tranquility and accessibility. Conveniently situated between Liverpool and Manchester and just five minutes from the M6 motorway, the hotel serves as a strategic midpoint for various destinations, including Manchester Centre and Manchester Airport. Guests appreciate its peaceful, picturesque countryside setting, complete with lovely surroundings like a charming duck pond and ample outdoor seating that enhances the serene ambiance. The ease of finding the hotel and its ample parking facilities add to the overall pleasant experience, positioning it as an excellent choice for diverse visits.
The breakfast experience at The Black Swan has its highlights with many guests praising the freshly cooked, delicious and sometimes "amazing" offerings. The "yummy full English," "excellent coffee," and ample continental breakfast choices contribute positively. However, guests note the need for improvements in terms of variety, service times and overall quality, especially with the lack of a full English option on weekdays.
Dinner at the hotel's restaurant is frequently celebrated by diners, who commend the food's quality, the inviting atmosphere and the attentive service. The Tomahawk steak and hanging kebabs are standout dishes and portions are typically generous. Despite occasional mentions of limited menu options and early closing times, the overall dining experience is positively received.
Guest rooms at The Black Swan are generally well-reviewed for being spacious, clean, comfortable and tastefully decorated. Cleanliness stands out as a significant positive with rooms described as spotless and well-appointed. While some minor issues concerning room temperature and maintenance were noted, the majority of guests found the rooms delightful and comfortable.
The hotel's remarkable cleanliness is frequently praised with many guests recounting spotless conditions and well-maintained facilities. A few isolated criticisms highlight minor inconsistencies, but the overall consensus is that cleanliness is excellent.
The staff at The Black Swan consistently receive high praise for their politeness, helpfulness and friendliness. Guests appreciate the attentive and efficient service, which significantly contributes to a welcoming atmosphere. While there are minor mentions of areas needing improvement, the staff's dedication and friendly nature play a pivotal role in shaping a pleasant stay.
The Black Swan's free WiFi service is generally satisfactory, though some guests experienced connectivity issues. The hotel offers ample and well-lit parking facilities that are free and easily accessible, contributing to a stress-free experience.
Beds at The Black Swan are generally comfortable and conducive to a good night's sleep with guests frequently describing them as particularly comfy and well-appointed. Some mixed reviews address the firmness of the mattresses, but overall, the beds enhance the restful stay.
Overall, The Black Swan provides excellent value for money with attentive staff and fantastic rooms that meet four-star hotel standards. Its accessible facilities, luxurious rooms and a blend of old-world charm and modern amenities make it a commendable choice for travelers. The hotel offers a top-quality experience with a high standard of decoration and attention to detail, creating a unique and luxurious atmosphere.
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