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Summary of reviewsēRYA by SURIA Cherating is praised for its exceptional beachfront location, offering guests stunning sea views and a tranquil atmosphere perfect for unwinding. The proximity to essential amenities and business centers adds to its convenience, making it a versatile destination for both leisure and business travelers. Guests particularly appreciate the serene environment, ample parking and the engaging activities available, making it a well-rounded choice for relaxation and recreation.
The staff at the hotel receive positive remarks for their friendliness and helpfulness, creating a welcoming and accommodating atmosphere. Polite and courteous, the reception and front office teams, in particular, are noted for their pleasant demeanor. While there are occasional comments about understaffing and slow service, overall, the hospitality enhances the guest experience.
Families find the hotel favorable due to its family-friendly amenities and a variety of activities that cater to all ages. Comfortable rooms designed to accommodate families, a relaxed pool area and entertainment options like ping pong and board games ensure a pleasant stay for those traveling with children.
The breakfast offerings, however, receive mixed reviews. While local flavors like nasi lemak and nasi goreng are appreciated, guests frequently mention a limited variety and insufficient food options during peak times. Despite the cordial and efficient staff, there's a call for better maintenance and a more extensive selection to meet guests' expectations.
Feedback about the rooms is varied. Guests appreciate their spaciousness, comfortable beds and effective air conditioning, particularly in sea-view rooms. However, there's a clear consensus that the rooms and facilities need significant refurbishment. Issues like outdated furniture, inconsistent cleanliness and maintenance problems detract from the overall experience with some rooms suffering from dust, stains and even pests.
Cleanliness is another area highlighted for improvement. While some rooms are clean and tidy, many guests report issues such as dirty floors, unclean bathrooms and moldy smells. The hotel's facilities also need renovation with common complaints about stained amenities, poor water pressure and outdated decor.
Guests also note that the free WiFi and mobile network signal are often unreliable, making it difficult to stay connected. Enhancements in these areas, along with updates to in-room amenities like TV sets, are suggested to improve the guest experience.
The beach itself is a significant draw, described as beautiful and secluded with clean waters and sandy expanses. However, some guests point out that the rocky areas and strong waves make it less suitable for swimming. Construction noise from nearby breakwater projects occasionally disrupts the otherwise serene setting.
In summary, ēRYA by SURIA Cherating offers a strategic and picturesque seaside escape with friendly staff and a family-friendly atmosphere. While the location and hospitality are commendable, improvements in room maintenance, cleanliness, breakfast variety and connectivity are necessary to fully meet guest expectations.
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