InfoSummary of reviewsApex Boutique Hotel @ Bandar Sunway is acclaimed for its superb location, strategically situated near Sunway Pyramid Shopping Mall and Sunway Lagoon, making it convenient for shopping, dining and entertainment. Its proximity to Sunway University, restaurants, clinics and convenience stores adds to the hotel's appeal. Additionally, the easy access to the highway facilitates straightforward travel to and from the hotel, making it an ideal choice for visitors to Bandar Sunway.
While the rooms are noted to be on the smaller side, they are consistently praised for their cleanliness and cozy ambiance. The accommodations are modern, tidy and well-equipped, suiting solo travelers best. Comfortable beds and impressive bathroom water pressure ensure a restful experience. However, some guests have pointed out minor concerns with noise from the road, occasional odors or mosquitoes.
Cleanliness is a standout feature with guests repeatedly acknowledging the hotel's meticulous upkeep. The well-maintained facilities, clean rooms and pleasant-smelling sheets contribute to a comfortable and positive stay.
The hotel staff earns high praise for their friendliness and helpfulness, particularly receptionists like Nurul and Ms. Grace, who are appreciated for their courteous and professional service. Guests frequently commend the staff's politeness, responsiveness and enthusiasm, which significantly enhances the overall guest experience.
Parking at the hotel is generally regarded favorably, thanks to the availability of free parking and an ample, secure car park. However, there are some minor issues reported, such as limited spaces and the cleanliness of the paid parking area. Despite these drawbacks, the convenience of parking and the free once-a-day parking pass are appreciated by guests.
In summary, Apex Boutique Hotel @ Bandar Sunway offers an excellent location, comfortable and clean accommodations, friendly staff and convenient parking, making it a great choice for a pleasant stay in Bandar Sunway. Show more
InfoSummary of reviewsSun Inns Hotel Sunway Mentari largely garners positive feedback for its advantageous location. With its proximity to various shops, restaurants and crucial public facilities, the hotel's site is particularly praised for its convenience, especially being near popular attractions like Sunway Lagoon and Sunway Pyramid. Guests find the easy access to dining options and necessities, such as McDonald's and 7-Eleven, a significant benefit, making the hotel a sensible choice for comfort and accessibility.
The rooms at Sun Inns Hotel Sunway Mentari receive a mix of responses. Positively, guests note the comfort of the beds, the strategic proximity to offices and the overall spacious and clean nature of the rooms. The presence of both fan and air conditioning contributes to a pleasant environment with many finding the rooms cozy despite their standard design. Nonetheless, some issues are raised, including unpleasant odors, worn-out bedding and occasional insect presence. While some rooms fall short in cleanliness with dust and bed bugs mentioned, many guests still remark on the satisfactory room conditions, suggesting that an address of these inconsistencies could considerably enhance guest experiences.
Cleanliness across the hotel appears to be a significant area of concern despite some positive remarks. While some guests find the restrooms and rooms acceptably clean, many others report issues like dirty bed linens, musty odors, unclean floors and the presence of insects, mold and cobwebs. These consistent hygiene issues indicate a need for a comprehensive improvement in the hotel's cleanliness and maintenance protocols.
On a positive note, the hotel staff are frequently commended for their friendliness and helpfulness. Specific staff members like Irma and the morning shift receptionist stand out for their polite and attentive service. The overall welcoming atmosphere, characterized by continuous smiles from the staff, is appreciated by many. However, there are suggestions for further training in customer handling for some staff, particularly those on the night shift and specific individuals at the front desk who have received criticism for poor manners and inadequate assistance.
WiFi service at the hotel has received mixed reviews. Some guests experience issues with connectivity, particularly on certain floors, necessitating room changes for a better connection. Additionally, the overall speed and reliability of the service are often found lacking, suggesting a need for improvement in this area to meet guest expectations more consistently.
When it comes to the beds, feedback is similarly varied. Some guests report comfortable sleeping arrangements contributing to restful nights, which is crucial for a good stay. However, significant concerns are raised regarding the condition of bedding, discomfort from worn-out pillows and mattresses and bed bugs. The quality of sound insulation is also questioned, potentially disturbing light sleepers. Although there are instances of comfort, the recurring issues with hygiene and maintenance of the beds point to areas needing attention.
Overall, while Sun Inns Hotel Sunway Mentari offers many positive attributes, particularly in its location, friendly staff and some comfortable rooms, there are notable areas for improvement, especially in cleanliness, WiFi service and the condition of beds, which could significantly enhance the overall guest experience. Show more
