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Summary of reviewsSunway Lagoon Hotel, formerly known as Sunway Clio Hotel, consistently garners praise for its strategic and convenient location. Situated adjacent to the Sunway Pyramid Mall and offering easy access to the Sunway Lagoon water park, the hotel is ideal for families and leisure travelers. Guests appreciate the interconnectedness with the mall, which provides numerous shops, restaurants and services within walking distance, enhancing the overall experience.
The hotel offers spacious, clean and modern rooms with panoramic windows that provide exceptional views, especially over the city and the water park. Guests highlight the comfort and well-maintained nature of the accommodations, though occasional issues such as dirty rooms or leaking bathrooms are mentioned. The quality of the rooms contributes significantly to the hotel's appeal.
Breakfast at Sunway Lagoon Hotel receives generally positive reviews with guests enjoying the diverse selection that includes Chinese, Indian, Arabic and Western dishes. While some guests found the variety limited and repetitive, most appreciated the delicious options and the location of the buffet on the 8th floor.
Cleanliness is a standout feature of the hotel with guests frequently commenting on the spotless condition of rooms and common areas. The hotel's hygiene standards, well-kept facilities and organized layout contribute to a comfortable stay. Minor issues such as dusty carpets and mold in bathrooms were noted but did not detract significantly from the overall positive impression.
The hotel staff is highly commended for their friendliness, professionalism and attentiveness. Guests consistently highlight the exceptional hospitality, warm reception and helpfulness of the team, particularly the front desk and concierge services. Specific staff members are mentioned for their outstanding service, enhancing the guest experience.
The pool area receives mixed reviews. Guests appreciate the open-air pool on the 8th floor and its family-friendly features, though some note cleanliness issues and a need for refurbishment. The pool's depth and restrictive opening hours are additional points of concern.
Parking at the hotel is a notable drawback. Guests frequently mention high parking fees, difficulty finding empty slots and poor signage. While there are some complimentary parking options, these are inconsistently applied, detracting from the convenience of the hotel's location.
Overall, Sunway Lagoon Hotel stands out for its prime location, excellent cleanliness, comfortable rooms and outstanding staff. Despite minor issues related to breakfast variety, pool maintenance and parking, the hotel remains a preferred choice for travelers, particularly families, visiting Sunway City.
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