InfoSummary of reviewsSun Inns Hotel Lagoon near Sunway Lagoon Theme Park offers travelers a prime location, providing easy access to popular attractions like Sunway Lagoon Theme Park and Sunway Pyramid Shopping Centre, both within walking distance. The hotel's proximity to public amenities, including restaurants and convenient stores, along with readily available transport options, makes it an attractive choice for guests seeking convenience.
In terms of accommodation, the hotel offers budget-friendly rooms that some guests find cozy and reasonably priced. However, consistent concerns about cleanliness and room conditions are prevalent. Reports frequently highlight issues such as dirty bedsheets, unclean floors and the presence of cockroaches. Additionally, room size and maintenance problems like broken air conditioning and toilets needing repairs detract from the overall experience.
Cleanliness is a significant area of concern for guests with many citing dirty rooms, stained linens and unpleasant odors. Instances of leftover belongings from previous guests and pests further contribute to the negative feedback on the hotel's hygiene standards.
Staff interactions are mixed with many guests praising the friendliness and helpfulness of certain staff members, leading to a generally positive perception. However, there are also notable complaints about slow responses, unhelpful attitudes and occasional rudeness, highlighting inconsistencies in staff behavior.
Parking at the hotel is generally seen as safe and convenient, though the parking system can be confusing and has some limitations. Despite these minor issues, the presence of nearby shops and good service are appreciated.
Feedback on the beds is also mixed; while some guests find them comfortable, significant concerns about the cleanliness and maintenance of the beddings—such as stained sheets and wobbly mattresses—are frequently mentioned.
Overall, while Sun Inns Hotel Lagoon benefits greatly from its strategic location and affordable rates, improvements in cleanliness, room maintenance and service consistency are necessary to enhance the overall guest experience. Show more
