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Summary of reviewsSun Inns Hotel Kepong near Hospital Sungai Buloh enjoys a strategic location highly appreciated by guests. Its proximity to various food stalls, restaurants, convenience stores like 7-Eleven and Econsave and amenities such as shops and a shopping mall make it an ideal spot for travelers seeking convenience and vibrancy.
The hotel offers clean and comfortable rooms with many guests praising the tidiness and maintenance practices. Despite the occasional issue with room size, guests found them adequate and cozy, noting the value for money. The rooms were generally clean, though there were some concerns about unpleasant odors, hygiene issues in certain areas and the noise level due to lack of soundproofing. Air conditioning received mixed feedback and the absence of in-room water bottles, compensated by a water dispenser near the lift, was noted.
Cleanliness across the hotel has received positive feedback with guests commending the comfortable and tidy atmosphere. However, specific areas such as dirty toilets, stained sheets and towels and occasional unpleasant smells in rooms have been noted, suggesting a need for more rigorous housekeeping practices in certain spots.
The staff at Sun Inns Hotel Kepong receive high praise for their friendliness and helpfulness, especially from the front desk team. Specific staff members, including Shahadah, Saadah and Nazmi, were notably efficient and kind, enhancing the guest experience from check-in to check-out. Despite some reported inefficiencies in room service and cleaning personnel, the overall sentiment towards the staff remains positive.
The beds are generally considered comfortable and clean, contributing to a pleasant night's rest. Guests appreciated the cleanliness of the bed sheets and the coziness of the beds, although there were occasional mentions of issues such as bed itchiness, minor stains and small pests.
In summary, Sun Inns Hotel Kepong near Hospital Sungai Buloh is favored for its exceptional location, affordability, cleanliness and friendly staff, although some improvements in room amenities and housekeeping could further enhance the guest experience.
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