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Summary of reviewsHotel Ezeroto enjoys a highly praised location, nestled in a serene park yet only five minutes from the city center. This perfect balance of tranquility and accessibility is complemented by beautiful views from room terraces, especially those overlooking a serene lake. Proximity to the train station, bus terminal and supermarket enhances the convenience for travelers.
Rooms in Hotel Ezeroto are generally spacious and clean with large balconies or terraces that provide a pleasant relaxation spot. Basic amenities like work tables and comfortable corners add to the comfort, although some guests have noted issues such as broken wardrobes, missing TV channels and occasional cleanliness lapses.
The staff consistently receives positive feedback for their friendliness, helpfulness and professionalism, creating a welcoming atmosphere. Small gestures of attentiveness, like providing additional heaters, are appreciated by guests. However, there are occasional reports of unfriendly or uninterested staff members, though these seem to be exceptions rather than the rule.
Breakfast at the hotel has mixed reviews. While some guests highlight the value of breakfast, there are notable concerns about its availability and consistency with some reporting that breakfast was not offered despite promotional promises, leading to disappointment and advice against pre-paying for it.
Cleanliness feedback varies with some guests finding the hotel very clean and comfortable, while others report significant issues such as spider webs, dirty bathrooms and inconsistent cleaning services during their stay. This indicates room for improvement in maintaining consistent hygiene standards.
Parking at the hotel presents challenges, as available parking isn't immediately close to the premises. Alternative parking solutions are suggested by the staff, but the nearby narrow streets are frequently congested, making it difficult to find a spot.
Lastly, the beds receive mixed feedback. While many find them comfortable, some guests encounter issues such as ants or worn-out mattresses. Pillows also receive criticism for being below standard and there are occasional complaints about air conditioning impacting bed comfort.
In summary, Hotel Ezeroto boasts an enviable location, spacious rooms and friendly staff, making it a convenient and pleasant choice for many travelers. However, some areas, like breakfast availability, cleanliness and parking, need attention to ensure a consistently positive guest experience.
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