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Summary of reviewsSonesta Hotel Gwinnett Place Atlanta, located in Duluth, Georgia, benefits from a highly praised and convenient location near I-85, offering easy access to the Mall of Georgia, Atlanta and a variety of dining and entertainment options. Guests appreciate the beautiful, peaceful and safe surroundings, making it an ideal choice for family visits and a budget-friendly option without compromising on quality or convenience. The hotel's atmosphere is further enhanced by its appealing and well-loved lobby.
The breakfast experience receives mixed feedback; some guests enjoy high-quality, freshly cooked meals and commend a staff member named Laurent, while others are disappointed by the lack of complimentary options and the perceived high cost. Dinner at the on-site restaurant and bar is generally enjoyed with a relaxing lounge atmosphere and pleasant dining options, despite occasional criticisms about price and service times.
Room reviews are varied. Positive aspects include cleanliness, spaciousness, comfortable beds and modern decor. The presence of indoor and outdoor swimming pools and a full gym enhance the stay. However, concerns about unpleasant smells, outdated decor and maintenance issues are noted by some guests. Cleanliness is also a mixed aspect with many praising the overall tidiness and professionalism of the staff, while others point out issues with dirty carpets, pool areas and housekeeping services.
Staff is generally perceived positively with numerous guests appreciating their friendliness and helpfulness, particularly individuals like Daisy, Willie, Barbara, Reham, Gene, Tapan and Skip. However, there are instances of unfriendliness and slow service reported. The hotel’s wifi service has mixed reviews with some guests finding it satisfactory and others experiencing connectivity issues.
The pool has a range of reviews with some guests enjoying the facilities and others finding the cleanliness and availability problematic. Bed comfort is mostly praised, contributing to restful sleep, although isolated incidents of cleanliness issues and discomfort have been reported.
The indoor pool also receives mixed reviews with positive feedback on its availability until 10 pm, but some guests finding it closed or unheated during their stay.
In conclusion, Sonesta Hotel Gwinnett Place Atlanta offers a convenient, clean and generally pleasant stay with commendable staff and comfortable accommodations, though certain areas such as breakfast consistency, room maintenance and pool cleanliness could benefit from improvements.
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