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Summary of reviewsBest Western Hotel & Spa Austria-La Terrasse garners significant praise from its guests for a variety of aspects, creating an overall positive impression of the establishment.
The hotel's location is highly lauded for its convenience and accessibility. Situated near major transport hubs such as tram and bus stations, the hotel provides easy access to the city center and other important locations like the CHU hospital, medical school and Geoffroy Guichard stadium. Its proximity to the main highway and train station makes it an excellent stopover for travelers. Despite being on a busy street, the hotel remains quiet and the efficient public transportation system enhances ease of navigation. The availability of parking, albeit paid, adds to the convenience.
Breakfast at the hotel stands out as a highlight among guests. Described as excellent and fantastic, it offers a varied and hearty selection catering to diverse tastes. The well-stocked buffet, fresh fruit and nicely decorated dishes exceed the expectations of many with the breakfast quality often noted as superb. The friendly and professional staff further enhance the breakfast experience, making it a memorable start to the day.
Dinner also receives commendation for its quality and value for money. Guests appreciate the variety and freshness of the traditional French cuisine served with the restaurant frequently described as a pleasant discovery. The evening bar service adds to the relaxed dining atmosphere and the popularity of the restaurant sometimes necessitates reservations. The overall sentiment is one of satisfaction with the dining options available.
The rooms, although sometimes described as slightly outdated in decor, are largely praised for their comfort and functionality. Guests frequently highlight the spaciousness and cleanliness of the rooms, as well as the modern touches and well-equipped amenities. While there are isolated complaints about narrow bathrooms, inadequate soundproofing and occasional odors, the overall feedback is positive, noting the comfort of the beds and the peaceful atmosphere.
Cleanliness throughout the hotel is generally well-regarded. Guests often describe the rooms as very clean, cozy and well-maintained with modern and clean furniture adding to the appeal. Although some minor maintenance issues and occasional dust in certain areas are noted, the thorough cleaning and professional management contribute to a comfortable stay.
The exceptional service and hospitality of the staff are consistently highlighted in reviews. Guests commend the warm and friendly welcome, the attentiveness and the professionalism displayed by the entire team. The quick and accommodating responses to requests, along with the personable demeanor of the staff, greatly enhance the overall positive experience. The reception staff, in particular, receive praise for their efficiency and kindness.
Lastly, the beds receive high marks for comfort with many guests highlighting the cozy and clean bedding. Issues such as two singles pushed together or uncomfortable pillows are rare with most guests expressing satisfaction with the bedding quality. King-size beds in spacious rooms add to the comfort, often complemented by the friendly staff and impeccable bedding.
Overall, the combination of a convenient location, excellent breakfast, satisfying dinner options, comfortable rooms, cleanliness and exceptional staff service make Best Western Hotel & Spa Austria-La Terrasse a highly recommended choice for travelers.
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