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Summary of reviewsThe Castlegate Arms enjoys a prime location in the heart of Penrith, making it a convenient choice for those looking to explore the town and its attractions. Guests appreciate the central position, which places them within walking distance of the train station, pubs, restaurants and shops. The secure parking facilities are a notable benefit, particularly for those traveling by car. The friendly and accommodating staff further elevate the experience, ensuring a warm and welcoming environment.
Despite the lack of breakfast options, which some guests found disappointing, the rooms at The Castlegate Arms receive high marks for cleanliness and comfort. Guests often mention complimentary bottled water, biscuits and a kettle for hot drinks as pleasant touches. The rooms, while sometimes on the smaller side, are described as cozy, warm and tastefully decorated. Clean bedding and well-maintained spaces contribute to a fresh and welcoming atmosphere.
The staff at The Castlegate Arms consistently earn praise for their friendliness and helpfulness. Specific staff members are frequently mentioned by name for their exceptional service. This consistent warmth and dedication to guest satisfaction create a positive and memorable experience for visitors.
Parking, although limited, is secure and free, adding to the convenience of staying at this centrally located hotel. The beds are another highlight, often described as super comfortable and clean with big fluffy towels enhancing the overall comfort.
The Castlegate Arms also stands out for its dog-friendly policies, allowing pets to stay at no extra charge. This accommodating approach makes it an ideal choice for guests traveling with their furry companions.
Overall, The Castlegate Arms offers a clean, comfortable and well-located option in Penrith with exceptional staff and pet-friendly services enhancing the stay for many visitors.
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