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Summary of reviewsThe Village Family Motor Inn in Launceston generally receives high praise for its central and convenient location. Guests find the hotel's proximity to the city center, Launceston Airport and local attractions ideal, offering both accessibility and tranquility with lovely views from its hilltop setting. Families particularly appreciate the nearby kid-friendly facilities and the peaceful environment.
Staff at the motor inn are frequently commended for their friendliness and helpfulness, significantly enhancing the guest experience. The reception staff are noted for their professionalism and willingness to address any issues, contributing to a warm and supportive atmosphere. Parking arrangements are also well-regarded with most visitors appreciating the convenience of parking directly at their room door and the ample space available.
Visitors also highlight certain positives about the rooms, including their spaciousness and beautiful views. Some family rooms are especially noted for their size, comfortable beds and adequate facilities, such as microwaves and kettles. Guests also appreciate the well-maintained garden, adding to the pleasant surroundings.
However, the motor inn struggles with significant challenges, particularly concerning the condition and maintenance of its facilities. Breakfast offerings have led to confusion and disappointment due to inconsistencies and a lack of clear communication. Dinner services suffer greatly due to the closure of the restaurant and bar, which is not clearly communicated to guests, leading to frustration.
Room conditions vary widely with positive comments often overshadowed by reports of broken furniture, outdated amenities and cleanliness issues. Bathrooms, in particular, suffer from mould and poor maintenance. The overall cleanliness of the motor inn is frequently criticized with many guests noting dusty surfaces, dirty carpets and musty odors.
The pool facilities receive mixed reviews; while some appreciate the indoor and outdoor pools, others find them unclean and inadequately maintained with complaints about cold water and excessive chlorine. The Wi-Fi service also draws varied responses with guests frequently encountering connectivity issues.
In summary, the Village Family Motor Inn offers a strategically located and potentially charming stay with friendly staff and ample parking. However, it requires substantial updates and better maintenance to improve guest experience, particularly in the areas of room condition, cleanliness, dining options and pool facilities.
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Apartment with Swimming Pool
Apartment with Free Wi-Fi
