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Summary of reviewsBig Horn Resort, Ascend Hotel Collection, offers a generally positive experience for guests, particularly in terms of its strategic location and staff interactions. Situated conveniently off the highway, the resort is perfectly positioned for easy access to local attractions such as shopping centers, the zoo, dining establishments, and a nearby waterpark, making it a great choice for family-friendly activities. Its close proximity to essential amenities further adds to the convenience and affordability of a stay.
The breakfast experience is often praised for its variety and value, offering a selection of options that include biscuits and gravy, fresh fruit, bagels, and juice, complemented by friendly and accommodating staff. Although there are suggestions for more protein options, the overall breakfast offering is deemed satisfactory by many guests.
Room reviews reflect mixed opinions but highlight positives such as spaciousness, which is ideal for families and pet owners, and general comfort and cleanliness. Some aspects, like bedding quality and room readiness at check-in, received criticism, indicating room for improvement in consistency and maintenance standards.
Staff interactions predominantly reflect positively, with many guests commending the helpfulness, friendliness, and accommodating nature of the team. The staff's pleasant demeanor often enhances the stay, despite occasional negative encounters.
Beds at the resort are viewed as generally comfortable, appealing mainly to those who favor softer, broken-in mattresses and pillows, although a few guests noted issues with bed quality, such as broken springs and uncomfortable dips.
Overall, the Big Horn Resort provides a satisfactory experience with areas of excellence, particularly regarding location and staff service, balanced with some areas needing attention, such as room cleanliness and bedding quality. The mixed reviews indicate a dependable but not exceptional stay, with potential for improvements to better meet guest expectations.
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