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Summary of reviewsZenao Appart'hôtels Troyes is highly regarded for its prime location, which allows guests to easily explore the historic center, old town and notable landmarks of Troyes. The tranquil setting by the Seine offers a peaceful ambiance, despite being near the vibrant city center. Guests also appreciate the secure parking and ease of access to the main routes.
The breakfast at Zenao Appart'hôtels Troyes is noted for its simplicity and sufficiency with traditional French fare like croissants and pastries receiving praise. While the breakfast is considered good value, some guests desire more variety and savory options. During the Covid-19 pandemic, a takeaway breakfast service was offered, which received mixed opinions.
Although the hotel does not provide in-house dining, its location allows easy access to numerous restaurants and cafes in the city center and old town. Guests can enjoy the local gastronomy with ease, despite the absence of a hotel bar or dinner service.
The rooms are spacious, clean and modern with well-equipped kitchenettes, balconies and pleasant views of the city or river. Guests value the functional design and the overall cleanliness of the accommodations. However, some issues like the lack of air conditioning and occasional noise were mentioned. Nevertheless, the comfortable living spaces and proximity to the city center make for a convenient stay.
Cleanliness and the spaciousness of accommodations are major positive points with most guests noting the well-maintained and spotlessly clean rooms. Despite a few reports of inconsistency in cleaning standards, the majority of reviews commend the hotel's tidiness and comfort.
The staff at Zenao Appart'hôtels Troyes are frequently praised for their friendliness, helpfulness and professionalism. Guests have highlighted their positive interactions with the staff, who are often willing to go above and beyond to ensure a pleasant stay. Multilingual staff members also ease communication for international guests.
Wi-Fi at the hotel receives mixed reviews. While many guests appreciate the fast and reliable internet, especially in common areas, others have reported instances of unstable or unavailable connectivity in the rooms.
Parking is convenient with secure underground options available for a reasonable fee. Guests appreciate the secure and accessible parking, although some find the spaces tight and difficult to maneuver.
The beds receive generally positive feedback with many guests finding them comfortable and equipped with good pillows and bedding. However, some critique the size and firmness of the mattresses, indicating variability in comfort.
As a three-star hotel, Zenao Appart'hôtels Troyes is noted for exceeding expectations in value for money, despite its modest classification. The secure, clean and functional environment is appreciated by many guests.
Zenao Appart'hôtels Troyes is also commended for its accessibility features, catering well to guests with disabilities with facilities like ramps, lifts and walk-in showers. The hotel's commitment to accessibility and the helpful nature of the staff make it a reliable choice for travelers with mobility challenges.
Finally, the hotel is pet-friendly, providing a welcoming environment for guests traveling with dogs, though they are not allowed in the dining room.
Overall, Zenao Appart'hôtels Troyes is praised for its excellent location, cleanliness, friendly staff and spacious accommodations, making it a top choice for visitors to Troyes seeking a comfortable and convenient stay.
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