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Summary of reviewsHotel Urgaín is highly regarded for its exceptional location and overall guest experience. Situated at the gateway to the Señorío de Bertiz, this hotel provides an ideal base for exploring the enchanting Baztan Valley. Located directly opposite the entrance to the Bertiz Natural Park, the serene environment is perfect for nature walks and hikes, combined with convenient access to nearby attractions like Pamplona and Hendaye. Guests appreciate the tranquil setting and friendly staff, creating a peaceful retreat immersed in nature.
The hotel’s breakfast offerings are consistently praised for their hearty and delicious selections, with an impressive variety at a great value. The buffet features items like coffee, pastries, fruit, and cold cuts, described as more than satisfactory for the price, while the staff’s exceptional service enhances the welcoming atmosphere. Guests leave with a satisfying start to their day.
Dinner at Hotel Urgaín’s restaurant is equally commendable, known for its delicious home-cooked meals and excellent quality-price ratio. Generous portions and reasonable prices make it a preferred dining spot. The friendly and professional service, along with a versatile menu of snacks and dishes, adds to the remarkable dining experience, often recommended by visitors to the Baztán Valley.
Hotel Urgaín's rooms receive positive feedback for being spacious and clean, with modern amenities and newly renovated bathrooms. Some rooms offer picturesque views of the Bidasoa River, enhancing the comfortable ambiance. Despite minor critiques on beds and furniture, the general satisfaction with the room arrangements and the convenience of on-site dining contributes to an enjoyable stay.
Cleanliness is a standout feature, with reviews consistently mentioning the spotless rooms and well-maintained facilities. The hotel’s commitment to cleanliness complements the spacious and comfortable accommodations, offering great value for money.
The staff’s friendliness and professionalism are frequently lauded, with many highlighting their attentiveness and dedication to ensuring guest satisfaction. The exceptional service provided by the restaurant and bar staff contributes significantly to a welcoming and memorable experience.
Parking at Hotel Urgaín is convenient and adaptable, with options for indoor, outdoor, and covered parking, including specific spaces for motorcycles. While there are mixed opinions on the size of the parking spaces, the variety of options generally ensures cars and motorcycles are well accommodated, enhancing the appeal of staying at the hotel.
While the beds receive mixed reviews, with some criticisms on the age and comfort of the mattresses, the overall guest experience at Hotel Urgaín remains positive. The exceptional location, quality dining, clean accommodations, and friendly service create a highly recommended environment for those seeking a peaceful and satisfying stay in the area.
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