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Summary of reviewsHotel Bollaert receives considerable praise for its prime location, positioned conveniently in the heart of Lens. Guests consistently appreciate the easy access to the Bollaert Stadium, Louvre-Lens museum, and other local attractions, making it an excellent choice for sports, culture, and leisure enthusiasts. Proximity to public transportation and key interest points further enhances its appeal for travelers.
The staff at Hotel Bollaert are frequently commended for their friendliness and professionalism, creating a welcoming atmosphere from the moment of arrival. The attentive service extends across various aspects of the hotel experience, contributing significantly to guest satisfaction.
In terms of accommodations, guests enjoy the modern decor and cleanliness of the rooms, which are consistently described as pleasant and comfortable. Although some mention of smaller room sizes exists, the overall impression remains positive due to the hotel’s meticulous cleanliness standards.
Breakfast at the hotel garners mostly positive reviews, with guests highlighting the hearty offerings and quality products like fresh fruits and pastries. While some desires for greater variety are noted, the breakfast experience still contributes positively to the overall stay.
Though the dining options within the hotel are limited to a preset menu, guests describe the food as good despite occasional comments about pricing. For those seeking more variety, a recommended dining alternative across the street adds flexibility to their meal choices.
Secure parking facilities add to the convenience, appreciated by guests for offering safety and accessibility, especially during high activity days. The availability of free and paid options accommodates various needs effectively.
The beds are largely praised for their comfort, providing a restful sleep, although some guests note a preference for softer mattresses. Despite this, the majority sentiment remains favorable concerning the bedding experience.
Overall, Hotel Bollaert stands out as a preferred destination for travelers looking to explore Lens, with its exceptional location, clean and comfortable accommodations, friendly staff, and convenient amenities, offering a welcoming and pleasant stay. Show more
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Categories
Dog Friendly Hotel
This hotel is pet-friendly. It is well-regarded with a good rating and provides a comfortable experience for guests and their pets.
Hotel with Parking
This hotel offers free parking monitored by video surveillance. It is located opposite Bollaert Stadium and offers a restaurant and bar. Electric bikes are available to rent.
Accessible Hotel
Hotel Bollaert is fully wheelchair accessible, providing accessibility to common areas, parking, and a dedicated van parking. Specific features include Braille/raised signage, a lift, raised toilet seats, low-height worktops and sinks, and grab bars near toilets, demonstrating a high level of consideration for various accessibility needs.
3-Star Hotel
Located opposite Bollaert-Delelis Stadium, this hotel offers soundproofed rooms and free Wi-Fi. It also features a brasserie and a gastronomic restaurant. It is well-regarded for its location and service.
Family Friendly Hotel
Business Hotel
Room Types
Triple RoomThis soundproofed room has a flat-screen TV and a private bathroom.
Double RoomThe double room features a private entrance, soundproof walls, as well as a private bathroom boasting a bath and a hairdryer. The unit has 1 bed.
Twin RoomThe twin room features a private entrance, soundproof walls, as well as a private bathroom boasting a bath and a hairdryer. The unit has 2 beds.
Guest Reviews
7.6
Good
Location
Hotel Bollaert boasts an enviable location in the heart of Lens, making it an excellent choice for visitors keen on exploring the local attractions. The proximity to the Bollaert Stadium is repeatedly cited as a significant advantage, especially for those attending matches or concerts. Guests appreciate the convenience of being able to walk to the stadium, which is often mentioned as a strong point of their stay.
The hotel's position also offers easy access to other key points of interest, such as the Louvre-Lens museum. It's ideally situated for those looking to explore the world-renowned art collections or indulge in cultural experiences. Moreover, the location near public transport, such as the train station, enhances its accessibility for travelers.
For guests interested in sports and leisure activities, the hotel is strategically located near the World Championship cyclocross course and the Olympic swimming pool. The quiet surroundings and the availability of secure parking facilities add to the comfort and convenience, making it a favorable option for both short visits and extended stays in the city.
Staff are consistently praised for their friendliness, adding to the welcoming atmosphere. This combination of great location, amenities, and dedicated staff makes Hotel Bollaert a popular choice for visitors to Lens, whether they are in town for sporting events, cultural exploration, or simply relaxing in the vicinity of the city center.
Breakfast
The breakfast experience at Hotel Bollaert presents a mix of impressions from its guests. Many appreciated the warm and hearty offerings, particularly highlighting the pancakes and the varied selection available in a pleasant, spacious setting. The breakfast is often described as plentiful, with some guests noting it as excellent, easy to access, and featuring high-quality, fresh products like fruits and pastries. However, there are also critiques regarding the limited choices and the perceived high cost relative to the options available. While some found the breakfast to be comprehensive, others considered it basic or somewhat meager, with desires for more variety, such as additional cold cuts. The organization of the breakfast service faced some challenges, as guests mentioned occasions when staff seemed overwhelmed. Despite these mixed reviews, the breakfast remains a significant aspect of the stay, leaving room for both praise and suggestions for enhancement.
Dinner
Hotel Bollaert's dining experience seems to present a mixed bag of impressions. Guests have noted that dining at the hotel is limited, with only a preset menu available for dinner that offers three options for starters, main courses, and desserts. Despite the restricted choices, the set dinner menu is described as good, although some guests have expressed that the price may be a tad high. A common point of dissatisfaction is the lack of consistent restaurant service, with guests finding the restaurant frequently closed and no possibility of dining within the hotel itself. On certain nights, the only dining alternative seems to be light snacks available at the nearby stadium, which can be surprising due to the lack of prior information about the restaurant's closure. Despite these limitations, there is mention of a very good dining option across the street at 'L'Ardoise', which might serve as a suitable alternative for those seeking a more complete meal experience.
Rooms
Hotel Bollaert offers guests a comfortable and clean stay with appealing modern decor, making it a favorable choice for travelers seeking relaxation. The hotel's rooms are praised for their cleanliness and comfortable beds, ensuring a restful experience. Despite some mentions of small-sized rooms, guests generally find them comfortable and sufficiently spacious for their needs.
The hotel maintains a calm atmosphere, enhanced by free parking and a good breakfast, though some travelers note limited options. The rooms, while varying in size, are consistently described as clean, pleasant, and equipped with necessary comforts. Occasional remarks about narrow and damp conditions are overshadowed by the overall positive impression of cleanliness and modernity.
Situated in a great location, Hotel Bollaert provides a convenient and tranquil escape, highlighting its immaculate state and the welcoming ambiance that guests appreciate.
Beds
Hotel Bollaert offers a bedding experience that many guests find to be comfortable and satisfying. Multiple reviews highlight the very comfortable beds, with some guests specifically noting the super comfort they experienced during their stay. The quality of the bedding generally receives positive remarks, providing a clean and cozy environment for a restful sleep.
However, some guests have mentioned that the mattresses can be firm, which may not suit everyone's preference for softness. There were a few indications of mattresses starting to age or being too hard, suggesting a potential for improved consistency in comfort levels across different rooms. Despite these occasional concerns, the overall impression of the beds at Hotel Bollaert remains favorable, with a notable number of guests enjoying a comfortable sleep experience.
Cleanliness
Hotel Bollaert seems to consistently impress guests with its high standards of cleanliness. Many reviews highlight the hotel as a clean and welcoming establishment, with particular praise for the spotless rooms and bathrooms. Visitors frequently mention the overall cleanliness, noting that both the rooms and the facilities meet their expectations for a comfortable stay. The hotel is also described as clean and practical, with amenities suited for tourist visits. While the structure of the hotel is noted to be somewhat old and outdated, this does not seem to detract from the satisfaction guests feel regarding its hygiene and cleanliness. The combination of clean accommodations and a pleasant staff makes it a recommended choice for cleanliness-focused travelers.
Staff
Nestled in a prime location, Hotel Bollaert is renowned for its exceptional hospitality. Guests frequently commend the consistently warm and friendly welcome, highlighting the staff’s kindness and professionalism. From the moment of arrival, the reception team sets the tone with their courtesy and attentiveness, ensuring that guests feel at ease and valued. This attentive care extends across all facets of the hotel experience, with staff members frequently praised for their readiness to assist and their constant smiles. Notably, the breakfast service receives high marks for its helpful and attentive staff, who go above and beyond to enhance the dining experience. Overall, the blend of a welcoming atmosphere and a commitment to guest satisfaction makes Hotel Bollaert a preferred destination for travelers seeking comfort and personalized service.
Parking
Hotel Bollaert offers a convenient and secure parking experience for its guests, with private, free, and paid options available to suit different needs. The parking is located in close proximity to the hotel, making it easy for guests to access their vehicles at any time. It's well-secured, often appreciated for being a closed parking facility at night, providing peace of mind for travelers. The hotel's strategic location near attractions such as the Louvre Lens Museum enhances the convenience, allowing guests to explore local sites without the worry of parking issues. The presence of a large parking lot and additional external parking across the street ensures ample space for all guests. On days with high activity, such as match days, the secure compound close to the hotel is particularly valued. Overall, the parking facilities at Hotel Bollaert cater well to visitors seeking accessibility and safety during their stay.
No, Hotel Bollaert doesn't have any pool.
No, a spa isn't available at Hotel Bollaert.
Yes, Hotel Bollaert welcomes dogs.
Yes, parking facilities are available at Hotel Bollaert.