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Summary of reviewsHoliday Inn Kansas City - Downtown by IHG is highly regarded for its prime location, offering guests easy access to downtown attractions such as the River Market area, as well as proximity to major highways for convenient travel to the stadium and other destinations. The hotel is situated in an area with a good selection of restaurants, which enhances the overall guest experience. Despite some concerns about the surrounding area after dark, the hotel's central location, cleanliness, and friendly staff are consistently praised.
The breakfast experience receives mixed feedback, with many guests appreciating the delicious offerings and commendable service, particularly the scrambled eggs. While some visitors felt the breakfast surpassed typical hotel buffets, others noted areas for improvement regarding the variety of options and service speed. Breakfast is not included with room rates, which can surprise some guests, although a manager's gesture to provide it for free in certain instances has been well received. Overall, guests find the breakfast flavors and service satisfactory, albeit with room for enhancement.
Guestrooms at the hotel are lauded for being clean, modern, and spacious, offering a high level of comfort. The comfortable beds contribute to a restful stay, despite an occasional critique of firmness. The property is consistently noted for its cleanliness and maintenance, further enhancing the positive experience. Guests appreciate the thoughtful amenities, although some minor issues with bathroom doors and the absence of certain room features, such as lounge areas, have been mentioned.
The hotel excels in cleanliness and updated facilities. Both public areas and private rooms are frequently commended for their pristine condition and modern appearance. The attention to detail in furnishing contributes to a pleasant stay, with comfortable beds and plenty of pillows enhancing the experience. The bright, remodeled environment and seamless maintenance make it a standout choice for those prioritizing cleanliness and modern amenities.
The staff at Holiday Inn Kansas City - Downtown by IHG is a key highlight, consistently praised for their exceptional service. Guests describe the staff as friendly, helpful, and accommodating, fostering a warm and supportive atmosphere. Both front desk and bar staff receive accolades for their welcoming demeanor and willingness to assist. The combination of cleanliness, modern amenities, and attentive service creates a compelling and enjoyable stay for guests seeking comfort and convenience in Kansas City.
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