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Summary of reviewsSpark by Hilton Duluth is highly regarded for its strategic location, offering guests convenient access to essential destinations such as the Gas Arena, nearby restaurants, and major highways. This advantageous positioning provides a smooth travel experience and excellent value for money, especially for those who prefer not to stay in the center of Atlanta yet still enjoy a well-situated accommodation.
Guests have mixed feelings about the breakfast offerings. Some appreciate the quality of the coffee and delightful waffles, considering the breakfast inclusion a nice touch to their stay. However, there are criticisms regarding the limited variety and freshness of certain items, indicating areas needing improvement to better satisfy expectations.
The rooms at Spark by Hilton Duluth present a varied experience. On the positive side, guests acknowledge the spaciousness and comfortable beds. However, significant concerns exist over cleanliness and maintenance, with reports of outdated furniture, stains, and malfunctioning amenities. Complaints about unpleasant odors and thin walls affecting noise levels further detract from the experience, pointing to the need for enhancements in upkeep.
Cleanliness throughout the hotel is inconsistent. While some guests find basic items like sheets and towels clean and appreciate the friendly staff, others highlight substantial issues with overall cleanliness. Dirty hallways, lingering odors, and unclean bathrooms mar the stay, with discrepancies noted between the hotel’s promotional photos and guests' experiences.
Despite these challenges, the staff at Spark by Hilton Duluth consistently receive praise for their exceptional service and friendliness. Polite and attentive, the staff contribute positively to the guest experience, offering seamless check-ins and addressing concerns promptly. Their efforts enhance the overall atmosphere of the property, ensuring that guests feel welcome and appreciated, even amidst ongoing renovations. Overall, while there are areas for improvement, the hotel's strategic location and attentive staff make the stay worthwhile.
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