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Summary of reviewsSM HOTEL Plus receives consistently positive reviews for its excellent location, ideally positioned near the airport and centrally located close to shopping centers and San Miguel Square. This prime location facilitates easy access to various attractions, shops, and dining options, enhancing the convenience and enjoyment of guests' stays. The hotel further impresses guests with its spacious and comfortable rooms, complete with cozy beds and high cleanliness standards, which together create a relaxing and inviting atmosphere.
Despite minor issues such as occasional water leakage from the shower glass door, the generous size and quietness of the rooms are frequently highlighted as memorable and significantly positive aspects. The hotel's dedication to maintaining immaculate common areas and individual rooms contributes to a welcoming environment that guests appreciate. Although breakfast service receives mixed feedback, with some guests noting a lack of variety and slow service, the overall dining experience includes pleasant interactions with the staff.
The hotel staff generally enjoys praise for their friendliness and attentiveness, particularly at reception and in the restaurant, with special commendations for waiter José's service. While a few interactions were less favorable, the overall impression of the staff remains positive, adding to the hotel's reputation for providing good value for money. SM HOTEL Plus excels in delivering a pleasant stay experience, characterized by its prime location, comfortable accommodations, and a team committed to guest satisfaction.
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