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Summary of reviewsBEST WESTERN Hotel Brussels South offers a convenient and practical stay for travelers, especially those driving due to its ideal location next to the highway. This makes it easy to access key areas, including popular tourist destinations and business hubs around Brussels. Despite its proximity to the highway, the hotel is well-soundproofed, ensuring a quiet and peaceful stay. Guests also appreciate the ample parking space and the nearby gas station for refueling and travel essentials. The hotel sits close to Hal woods and Beersel Castle, making it suitable for both business and leisure travel.
Breakfast at the hotel is generally well-received with praise for the variety and quality of the buffet. Fresh croissants and the coffee machine are highlights. However, some guests feel the breakfast is expensive and basic with occasional issues in restocking and service efficiency. While some find it a good start to the day, others believe there's room for improvement, especially concerning value for money.
Dinner options garnered mixed reviews, primarily due to the absence of an on-site restaurant. Guests often have to seek alternative dining locations, notably during weekends when no meals are available. The lack of clear communication about this during the booking process leads to some frustration. However, staff are helpful in arranging meal deliveries and suggesting nearby options, softening the impact of this drawback.
Rooms at the hotel are generally described as spacious, clean and comfortable with modern furnishings and adequate accessibility features. However, cleanliness can be inconsistent with some guests encountering issues like dirty marks, hair in the bathroom and unclean floors. Noise and maintenance concerns, such as thin walls and old fixtures, contribute to occasional dissatisfaction. Nonetheless, many find the rooms satisfactory for short stays and business trips.
The hotel’s cleanliness receives mixed feedback. While many emphasize the property’s high standards of cleanliness and modern rooms, others report encountering unclean conditions, including mold, dirty carpets and smelly rooms. This inconsistency indicates room for improvement in maintaining hygiene standards throughout the hotel.
The staff at BEST WESTERN Hotel Brussels South are consistently praised for their friendliness and helpfulness. Reception staff are frequently noted for their warm and accommodating nature, ensuring a pleasant experience for guests. Guests appreciate the attentiveness and responsiveness of the staff, which contributes significantly to the positive ambiance of the hotel.
Wi-Fi service at the hotel is a point of contention. While some guests find it functional for basic online activities, others report significant issues with connectivity and reliability, indicating a need for infrastructure improvements to ensure a consistent and satisfactory experience.
Beds at the hotel receive mixed reviews. Many guests describe the beds as comfortable and conducive to a good night’s sleep, especially the double beds. However, some guests find the mattresses too soft and are dissatisfied with the practice of pushing two single mattresses together to form a double bed, which often creates an uncomfortable gap.
Overall, BEST WESTERN Hotel Brussels South is a practical and accessible choice for travelers, providing good value for its three-star rating. It meets essential expectations with convenient parking, prompt check-in and necessary room amenities. While some areas such as cleanliness and Wi-Fi need improvement, the hotel remains a viable option for those seeking basic but comfortable accommodation.
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