Info
Summary of reviewsHotel am Park offers a generally positive experience, especially due to its notable location, staff and comfortable beds. Guests frequently commend the hotel’s prime setting, highlighting its scenic and tranquil environment near a picturesque park and forest. Its convenient proximity to bike paths, hiking trails and the town center adds to its appeal, making it an excellent base for exploring the Eifel region, as well as nearby Belgium and Luxembourg.
The hotel staff stands out for their friendliness, attentiveness and efficiency. The warm reception and proactive service leave a lasting impression with staff often going the extra mile to accommodate guests' needs. Their efforts contribute significantly to the hotel's favorable reviews and reputation.
Although the breakfast service receives mixed feedback, many guests find it plentiful and varied with early serving hours accommodating early risers. The provision of free coffee and afternoon pastries adds a nice touch, though some suggest improvements in the quality and consistency of the offerings.
The spaciousness and cleanliness of the rooms are frequently praised with modern bathrooms and comfortable beds enhancing the guest experience. However, the dated decor and occasional lapses in maintenance and cleanliness are noted areas for improvement. Issues such as mold in the bathrooms, dirty hallways and intermittent hot water are mentioned by several guests.
While the hotel is generally family-friendly with spacious rooms and a welcoming atmosphere, the Wi-Fi service receives consistent criticism for being slow, unreliable and sometimes completely absent in certain rooms. Despite being free, its inadequacy may be a drawback for guests needing a robust internet connection.
Overall, Hotel am Park is well-regarded for its advantageous location, excellent staff and comfortable accommodations, though it could benefit from enhancements in decor, cleanliness and Wi-Fi reliability.
Show moreRead review summaries for all categories
Categories
