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Summary of reviewsThe Wilkes-Barre Inn & Suites enjoys a convenient location that's appreciated by many guests. It is close to various attractions, including a mall, casino and numerous dining options, making it ideal for travelers. The hotel's location near the highway and a short drive from Scranton enhances its appeal for those needing a stopover point. Guests also found the surroundings peaceful and scenic and the rooms clean and comfortable, which complements the advantageous positioning.
Reviews about the breakfast offered at the hotel were quite mixed. Although some guests found the breakfast adequate in the past, many were disappointed with the absence of breakfast during their stay, despite it being advertised. This inconsistency has notably affected guest satisfaction.
The rooms have garnered mixed feedback. Positively, the beds were frequently described as clean and comfortable, providing a restful sleep. Some rooms have been recently renovated and the artificial wood floors were noted for their cleanliness over carpet. However, recurring issues such as cleanliness problems, outdated bathrooms, unpleasant odors and malfunctioning appliances were reported by several guests.
Cleanliness and maintenance were areas where the hotel faced significant criticism. While some guests did commend the comfort and cleanliness of certain rooms and the responsiveness of the housekeeping staff, many others reported encountering dirty conditions, unclean bathrooms and unpleasant odors. The overall state of the hotel seemed to need substantial improvement in this regard.
The staff at the Wilkes-Barre Inn & Suites generally received positive remarks for their friendliness and helpfulness. Specifically, staff members like Tyra were praised for exceptional service, which significantly enhanced guest experiences. However, there were instances where guests encountered rude or unhelpful staff, indicating inconsistency in service quality.
The availability of free wifi was appreciated, though its reliability varied among guests. Some found the service to be consistent and useful, while others encountered significant connectivity issues, reflecting an area needing attention.
Parking at the hotel presents challenges, as the lot is shared with two other hotels, making it often overcrowded and limiting available spaces. Guests noted the parking lot was sometimes dark and incidents of vehicle damage were mentioned.
The comfort of the beds was frequently praised with many guests enjoying a good night's sleep. Nevertheless, some faced issues with mattress quality, including ones that were too hard or improperly maintained, impacting their stay.
In summary, while the Wilkes-Barre Inn & Suites offers a favorable location, comfortable beds and generally friendly staff, it needs considerable improvement in cleanliness, breakfast offerings, wifi reliability and parking arrangements.
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