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Summary of reviewsRed Roof Inn Memphis East is located in a convenient area of Memphis, providing easy access to major roadways and nearby dining options, including a Cracker Barrel restaurant. Despite its proximity to freeways, the location offers a surprisingly peaceful environment and is approximately 20 minutes from downtown Memphis, allowing guests to explore the city without being immersed in urban congestion. Guests appreciate the accessibility and practicality of the location, although some have raised concerns about odors and safety in the area.
The accommodations at Red Roof Inn Memphis East receive mixed reviews. On the positive side, guests appreciate the comfort of the beds and, when clean, find the rooms satisfactory for a restful stay. Despite these highlights, numerous reviews cite issues with cleanliness, such as unpleasant odors, dirty carpets, and instances of pests like roaches and flies. The rooms are also noted for having outdated furniture and appliances, suggesting the need for better maintenance.
Cleanliness is a recurring concern, with significant feedback indicating rooms with stained carpets, visible dirt, and a musty atmosphere. Reports of pests, mold, and general disrepair further highlight the need for thorough cleaning and refurbishment to improve guest experiences. While some guests describe the hotel as very clean, the majority emphasize the need for greater upkeep.
The staff at Red Roof Inn Memphis East receive mixed reviews, with some guests acknowledging friendly and courteous service. However, numerous reports describe staff as rude, inattentive, or confrontational, particularly during night shifts. Communicative difficulties and instances of dismissive behavior suggest a need for improved hospitality and customer service.
Guests commend the king-size beds for their spaciousness, with many noting them as comfortable. While cleanliness of the beds is generally praised, there are mentions of discomfort due to lumpy mattresses or older beds with noticeable springs. Despite these mixed sentiments, efforts to maintain bed cleanliness are positively noted.
Overall, Red Roof Inn Memphis East offers practical location benefits and some positive aspects in room comfort and bed cleanliness. Addressing maintenance, cleanliness, and staff interaction issues could substantially enhance the guest experience.
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