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Summary of reviewsHotel Excelsior Ludwigshafen benefits greatly from its prime location near the central train station, making it a top choice for travelers seeking easy access to Ludwigshafen, Mannheim and the surrounding areas. Guests appreciate the convenient proximity to public transport, city center attractions and dining options, although the immediate surroundings could be more inviting. The hotel's central location and superb connectivity for those arriving by train or needing quick freeway access serve as significant advantages.
Breakfast at the hotel generally receives praise for being tasty, fresh and reasonably varied considering the price. Many guests start their day on a positive note thanks to the enjoyable breakfast offerings and the pleasant setup of the breakfast room. However, some inconsistencies in service, replenishment and cleanliness have been noted, which can affect the overall breakfast experience.
Dinner experiences are mixed with several guests enjoying the quality of the food, though some noted limited buffet options and occasional issues with spoilage. Additionally, instances of closed dining facilities impacted some guests' dining plans.
The rooms offer a range of experiences, from spacious accommodations with beautiful city views to areas needing significant renovation. Large room sizes and balconies, coupled with essential amenities and comfortable beds, are appreciated by many. However, the dated decor, maintenance issues and cleanliness concerns frequently detract from the overall guest experience.
Cleanliness appears to be a prevalent issue with numerous reports of dust, dirt, mold and general unkemptness, including pigeon droppings on balconies and stained carpets. Many guests feel that the hotel is outdated and requires substantial renovation and better maintenance practices.
Staff at the hotel receive high marks for their friendliness and helpfulness, consistently described as very friendly, accommodating and efficient. Their welcoming nature and competent service greatly enhance guest experiences, even during peak times when the staff can occasionally be overwhelmed.
The Wi-Fi service at the hotel is frequently criticized for being slow, unstable or entirely inaccessible, making internet connectivity a persistent problem for many guests.
Parking options are generally appreciated for their availability and convenience, though several guests find the spaces too tight and the daily fee of €10 to be excessive. Issues with lighting and security in the underground parking area also detract from its appeal.
Family stays at Hotel Excelsior Ludwigshafen can be challenging due to accommodations that may not be suitable for young children and safety concerns with interconnected rooms and balconies. The service does not appear particularly child-friendly, making the hotel better suited for short-term guests without families.
The beds at the hotel receive mixed reviews with many guests finding them very comfortable and conducive to a good night's sleep, while others experience issues with sagging mattresses, cleanliness and maintenance.
Business travelers benefit from the hotel's convenient location, comfortable rooms and friendly staff, making it a sensible choice for short business-related stays. However, limited parking availability and unmet expectations from higher-priced business-specific rooms are minor drawbacks.
Overall, Hotel Excelsior Ludwigshafen stands out for its excellent location and friendly staff, but faces challenges with cleanliness, maintenance and inconsistent breakfast and Wi-Fi services.
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