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Summary of reviewsHometown Hotel - Lacson Bacolod is ideally situated along Lacson Street, offering guests prime access to Bacolod City's key attractions. This central location ensures that visitors can easily explore the city's major landmarks, including popular shopping centers like SM Bacolod, Ayala Mall, and Robinsons. The surrounding area is rich in local dining options, with a range of restaurants, coffee shops, and bars nearby. Tourist sights and urban amenities are just a short distance away, enhanced by the availability of convenient public transport options such as taxis and Grab services.
While the hotel's location is highly praised, feedback regarding cleanliness reveals significant room for improvement. The hotel's accommodations have been criticized for issues such as dirty bathrooms, mold, rust, and foul-smelling water, detracting from the overall guest experience. Stained sheets and unswept floors further contribute to the dissatisfaction, indicating a need for enhanced maintenance and cleaning efforts.
In contrast, the hotel staff earns high marks for their service and guest interactions. Visitors consistently describe the team as friendly, accommodating, and proactive in addressing guest needs. Their honesty and integrity are evident in actions such as returning lost items, reinforcing the trust guests place in them. Overall, the staff's dedication to providing a welcoming environment stands out as a highlight for many who stay at the hotel.
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