Crowne Plaza Hotel-Niagara Falls/Falls View, an IHG Hotel
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Summary of reviewsThe Crowne Plaza Hotel-Niagara Falls/Falls View, an IHG Hotel, is a highly recommended hotel due to its fantastic location, close to all the attractions and central to Niagara Falls. Guests love the easy access to stores, restaurants and the water park. The view of the falls from the hotel is amazing, making it the best location to enjoy the outdoor beauty. The breakfast had a variety of options and the food was delicious according to some travelers. The staff serving breakfast received special praise. The hotel's location and friendly staff made for a memorable stay. The indoor swimming area is spacious and can accommodate many guests and guests loved the hot tub as a nice way to relax after a long day exploring the area. The hotel is kids and family-friendly and the beds are comfortable and clean. While some guests were disappointed with the cleanliness and maintenance of the hotel, others found it to be nicely average. The hotel is accessible and a great option for travelers with mobility issues. Overall, the hotel's location, breakfast, staff, indoor pool, family-friendly atmosphere, comfortable beds and accessibility make it a great choice for a trip to Niagara Falls.
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Resort near Nightlife Spots
Resort with Swimming Pool
Resort with Children's Pool
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About Crowne Plaza Hotel-Niagara Falls/Falls View, an IHG Hotel
Guest Reviews
The Crowne Plaza Hotel-Niagara Falls/Falls View, an IHG Hotel has a fantastic location, close to all the attractions and central to Niagara Falls. Guests love the easy access to stores, restaurants and the water park. The hotel is also connected to Hershey World, the casino and other amenities. The view of the falls from the hotel is amazing, making it the best location to enjoy the outdoor beauty. Restaurants have exceptional views and everything is within walking distance, including Clifton Hill. The prime location allows guests to maximize their vacation experience with access to water parks, cafes, casinos and shops. Overall, guests love the proximity of the hotel to tourist spots and the convenience of walking everywhere.
Guests at the Crowne Plaza Hotel-Niagara Falls/Falls View have had a variety of experiences with breakfast. Some did not have breakfast included in their booking or encountered confusion with their reservation, but those who did enjoy the morning meal had positive things to say. The breakfast had a variety of options and the food was delicious according to some travelers. Others shared that the view of the Niagara Falls made for a breathtaking experience while enjoying their breakfast. The staff serving breakfast received special praise, including one person from Turkey who was particularly kind and accommodating. Guests who enjoyed their breakfast were pleased to have booked it ahead of time during check-in. Overall, breakfast was highlighted as the best part of this hotel stay.
The Crowne Plaza Hotel-Niagara Falls/Falls View has its ups and downs with some guests leaving negative comments about the small rooms and bathrooms, outdated decor and lack of amenities. However, many guests had a great experience despite the room size and enjoyed the stunning views of the falls, comfortable beds and nice traditional decor in the suites. Some guests experienced issues like dirty rooms, noisy fans or elevators and broken amenities like door locks and plumbing. While there were mixed reviews, the hotel's location and friendly staff made for a memorable stay.
The Crowne Plaza Hotel-Niagara Falls/Falls View is a great choice for travelers looking for comfortable and well-located accommodation. While some guests reported discomfort with the size of the beds, others found them to be extremely comfortable with some saying it was the best bed they had ever slept in. The cleanliness of the room, including the lovely bed and sheets, was mentioned by several guests, although a few reported issues with ants and a funny smell. Though some guests reported noisy air conditioners and heaters, the location of the hotel was praised as being excellent. Overall, the hotel's comfortable beds, clean rooms and prime location make it a great choice for a trip to Niagara Falls.
The Crowne Plaza Hotel in Niagara Falls/Falls View, an IHG Hotel, receives mixed reviews regarding the cleanliness of the property. While some guests have mentioned dirty bathrooms, stained curtains and sticky floors, others have praised the hotel's overall cleanliness. Some guests also found ants in their beds and dried bloody panties in the elevator, while others enjoyed their clean and comfortable rooms. Public areas of the hotel were generally well-maintained, although some guests found the guest areas to be dated and grungy. Despite some negative comments, several guests mentioned the impeccable cleanliness of their rooms and the hotel property.
The staff at the Crowne Plaza Hotel-Niagara Falls/Falls View, an IHG Hotel, have received mixed reviews from guests. However, many guests have praised the staff for being very helpful, friendly and doing an amazing job. The lady who checked one guest in was excellent and the guest services manager and Potter were amazing. Parking was simple and reception was very helpful. The servers at breakfast were also noted for being very nice and kind. However, some guests felt that the staff could improve their communication skills and be more empathetic towards guests. Some also noted that there were not enough staff members and that the elevators did not work. Despite these issues, the staff were generally seen as welcoming and friendly with guests enjoying how nice the lobby entrance is.
If a hotel with a great indoor pool is on your radar, then Crowne Plaza Hotel-Niagara Falls/Falls View, an IHG Hotel will not disappoint. One guest even mentioned that their room was located a floor above the pool! The indoor swimming area is spacious and can accommodate many guests, though a few reviewers mentioned the pool being too busy at times. Unfortunately, during some stays, the hot tub was not functioning and on other occasions, it was closed completely. Nonetheless, when it's working, guests loved the hot tub as a nice way to relax after a long day exploring the area. However, some other guests mentioned that the hot tub was broken throughout their stay, so it's worth confirming the status before booking if the hot tub is a critical feature of your stay. Despite this, many reviewers still raved about the hotel's indoor pool and found it to be a highlight of their stay.
The Crowne Plaza Hotel in Niagara Falls offers indoor parking through the hotel, but guests have mentioned that the cost of parking (at $40-45 per day) is expensive. Some guests were surprised by the parking fee and recommend including it in the booking to avoid any surprises. However, the hotel's location and convenience to nearby attractions make up for the high cost of parking. Some guests also appreciated the easy accessibility of the parking garage. Despite the cost, guests suggest that the hotel should provide parking as part of the package or offer complementary parking/breakfast packages for extended stays.
If you're looking for a hotel that caters to families with kids, the Crowne Plaza Hotel-Niagara Falls/Falls View, an IHG Hotel, may be the perfect retreat. It's located in a prime location, connected to a water park, cafes, casinos and shops to maximize your vacation experience. The arcade play area for kids is another attraction that keeps the little ones busy. Though some guests have mentioned hockey tournaments and noisy kids running up and down the corridors late at night, the staff is very accommodating to traveling families. While a few negative reviewers mentioned small rooms and the lack of fridges or microwaves, most agree that this hotel is kids and family-friendly.
The Crowne Plaza Hotel-Niagara Falls/Falls View, an IHG Hotel, is a well-located hotel that offers passable facilities and services. While some guests were disappointed with the cleanliness and maintenance of the hotel, others found it to be nicely average. A few guests expected more from the hotel considering its high price and 4-star rating and even called it the worst 4-star hotel they've stayed in worldwide. However, one guest had a very positive experience, describing it as "très beau séjour" (a very beautiful stay). Despite mixed reviews, the hotel's location was highly praised as "très bien situé" (very well located). Ultimately, some guests felt the hotel was overpriced and not worth the money, while others had a good experience.
The Crowne Plaza Hotel-Niagara Falls/Falls View is a great option for those looking for accessible accommodations. The hotel offers King rooms with breathtaking views of the falls and is easily accessible to other nearby attractions and restaurants. Additionally, guests praise the location for its convenient and accessible parking. While some guests noted issues with the bathroom, including a small sink and low toilet, overall the hotel is accessible and a great option for travelers with mobility issues.
Yes, Crowne Plaza Hotel-Niagara Falls/Falls View, an IHG Hotel has pool(s) that belong to one or more of the following categories: Children's Pool.
Yes, a spa is available at Crowne Plaza Hotel-Niagara Falls/Falls View, an IHG Hotel.
No, Crowne Plaza Hotel-Niagara Falls/Falls View, an IHG Hotel doesn't allow dogs.
Yes, parking facilities are available at Crowne Plaza Hotel-Niagara Falls/Falls View, an IHG Hotel.
Yes, Crowne Plaza Hotel-Niagara Falls/Falls View, an IHG Hotel has a gym.
