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Summary of reviewsSonesta Simply Suites Lansing is highly praised for its strategic and convenient location, which is a significant advantage for guests. The hotel's proximity to restaurants, shopping venues, and events allows for an easy travel experience, making it ideal for various purposes. Guests particularly value the combination of this prime location and the friendly staff, which contributes to an overall positive guest experience.
The hotel staff consistently receives commendations for their friendliness and responsiveness. Front desk personnel are noted for their welcoming demeanor, adding to the pleasant atmosphere. Natasha stands out as a dedicated team member whose customer service efforts are particularly appreciated. Housekeeping staff also contribute positively with their very friendly interactions, enhancing guests' experiences despite a few mentions of room for improvement regarding disturbances and management attitude.
In terms of cleanliness, Sonesta Simply Suites Lansing offers tranquility and tidy rooms for some guests, providing a quiet and relaxing environment. However, there are inconsistent reports concerning overall hygiene, with issues such as odors, stained floorings, and neglected bathroom maintenance cited by some visitors. These concerns underscore a need for more rigorous cleaning standards to ensure a uniformly pleasant experience. Despite these challenges, the hotel remains a convenient choice due to its location and impressive staff service.
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