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Summary of reviewsThe Best Western O'Hare/Elk Grove Hotel enjoys a strategic location near Chicago O'Hare International Airport, making it a preferred choice for travelers seeking convenience and accessibility. The hotel's proximity to major highways and its around-the-clock complimentary shuttle service allow guests easy transportation for both flights and city exploration. Despite its closeness to the airport, the hotel retains a peaceful atmosphere with a welcoming and professional staff.
A primary highlight of the hotel is its excellent breakfast offering, with guests frequently praising the wide variety of both hot and cold options, including a popular waffle maker. The attentive and accommodating nature of the breakfast staff enhances the dining experience, often surpassing expectations compared to similar hotels. The breakfast is noted for being plentiful and early, catering to those with varying schedules.
The rooms are consistently described as spacious, clean, and comfortable, featuring amenities such as larger-than-average refrigerators. The cleanliness throughout the hotel is a common thread in visitors' reviews, with both the rooms and common areas frequently recognized for their neatness and fresh smell. Minor cleanliness issues are noted but generally do not detract from the overall positive experience.
Guest interactions with the hotel staff consistently receive accolades for exceptional service, friendliness, and efficiency, significantly enhancing the overall guest experience. From check-in to shuttle service, the staff's dedication elevates the quality of stay, with specific staff members often singled out for their outstanding service.
The beds in the hotel also receive positive remarks for their comfort and cleanliness, although there are occasional mentions of their narrowness affecting shared comfort. Nonetheless, most guests enjoy a cozy retreat after their travels.
Overall, the Best Western O'Hare/Elk Grove Hotel offers a pleasing balance of convenience, comfort, and value for both leisure and business travelers, with its excellent service and clean facilities ensuring a satisfying experience. While there is some room for improvement in shuttle service reliability and minor room details, the hotel remains a commendable choice for those passing through Chicago.
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