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Summary of reviewsSAPPHIRE INN receives widespread acclaim for its exceptional location, particularly its proximity to Kochi International Airport, making it a convenient choice for travelers. Guests repeatedly highlight the hotel’s superb location, noting that it’s within walking distance from the airport and surrounded by a pleasant atmosphere with nearby amenities such as a vegetarian restaurant. The location, offering good value for money, makes it a practical and appealing option for those needing quick and easy airport access.
The staff at SAPPHIRE INN stand out for their friendliness and helpfulness, particularly the front office manager Karthik and staff members Jibin, Akhill, Prabhu and Rishi. Guests frequently praise the courteous, polite and cooperative nature of the staff, significantly enhancing the overall guest experience and adding value to their stay. Although there are minor instances of dissatisfaction, the consistent commendation of the staff's attitude and service creates a warm and welcoming atmosphere.
The rooms are generally described as small yet cozy, tastefully furnished and clean with helpful room boys contributing to a safe and secure environment. The rooms' affordability adds to their appeal, making them a budget-friendly choice. Positive mentions include tidy beds contributing to a comfortable room environment, though there are occasional concerns about short bed lengths and bed hardness.
Cleanliness receives mixed feedback. While some guests appreciate the tidiness and helpfulness of the housekeeping staff, many point out areas needing improvement. Issues like dirty linens, unclean showerheads, mould and bad smells are noted, suggesting a need for better hygiene standards. The condition of the bathroom fixtures also leaves much to be desired.
Breakfast service is another area with room for improvement. Though some guests find the breakfast to be good, others criticize the absence of breakfast service and minimal or medium-quality offerings. The breakfast service's timing, starting at 7:00 AM, might be inconvenient for early risers, adding to the mixed sentiments.
Overall, SAPPHIRE INN offers excellent location benefits, friendly and helpful staff and affordability, making it a strong contender for travelers prioritizing convenience and budget. However, improvements in cleanliness, breakfast service and room amenities could significantly enhance the guest experience.
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