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Summary of reviewsThe Shore Kota Kinabalu City Centre by LW Suites is highly praised for its strategic location at the city's vibrant heart. Guests appreciate its convenience, being close to attractions like the Philippines Market, malls, jetty, waterfront areas, and a variety of popular local dining spots. The stunning ocean and sunset views further enhance the appeal. Practical amenities such as downstairs convenience stores complement the clean and cozy accommodation, offering good value for money. Suites with kitchen facilities provide additional comfort for those preferring to prepare their own meals.
While rooms at the hotel are generally spacious and modern, accommodating families or groups comfortably, there are mixed reviews regarding cleanliness and maintenance. Some guests enjoy clean and bright environments, while others report issues like occasional cockroaches, unpleasant odors, and outdated elements. Despite these concerns, many find the accommodations affordable and overall comfortable.
The friendly and helpful nature of the staff is frequently commended, although there are notable gaps in customer service responsiveness and communication. Positive interactions with staff contrast reported challenges with phone communication, English proficiency, and service promptness, which sometimes affect the guest experience.
Wi-Fi service is another area with inconsistencies, as many guests note unreliable connectivity affecting tasks and TV operations, despite some mentions of excellent Wi-Fi. The swimming pool stands out positively, offering an inviting atmosphere with magnificent views, particularly enchanting at sunset. Well-maintained facilities and responsive staff contribute to enjoyable experiences at the pool.
Parking facilities provide secure access but can be considered pricey, with costs adding up during longer stays. Guests are advised to plan for additional parking expenses.
Lastly, the quality of beds varies across units. While some guests appreciate large, comfortable beds, others face issues such as old mattresses, uncomfortable conditions, and noisy bed frames that could benefit from improved maintenance for a more universally satisfying stay.
Overall, The Shore Kota Kinabalu City Centre by LW Suites offers a lively and centrally-located environment, ideal for exploring Kota Kinabalu, with room for improvement in areas such as cleanliness, Wi-Fi, and bed quality to enhance guest satisfaction.
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Apartment with Swimming Pool
