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Summary of reviewsHotel Cielo y Selva stands out as a serene retreat nestled at the end of a remote peninsula, offering breathtaking beachfront views and a tranquil escape from tourist hotspots like Cancún and Tulum. The picturesque palm forest setting and unspoiled natural surroundings provide a haven for nature lovers seeking rejuvenation. Despite the lengthy journey along a bumpy gravel road to reach this secluded paradise, the outstanding beauty and well-kept facilities make the effort worthwhile. Adventurous guests particularly appreciate the direct beach access and cozy accommodations, enhancing the overall peaceful vibe.
The breakfast experience at Hotel Cielo y Selva receives generally positive feedback with many guests praising the delicious and high-quality food, especially standout items like smoothies and coconut pancakes. Although breakfast is not included in the stay and some find the portions small relative to the price, the pleasant setting and friendly staff contribute to a satisfying start to the day.
Dinner at the hotel's restaurant also earns high praise for its delicious and fresh cuisine, complemented by quality drinks and a friendly staff. While the menu is somewhat limited and prices can be high, the positive dining experience is enriched by the restaurant's peaceful ambiance and unique touches like fresh lobsters prepared by local fishermen.
The rooms at Hotel Cielo y Selva offer a unique glamping experience right on the beach with spacious and comfortable tents featuring real mattresses and convenient amenities. Guests highlight the cleanliness and beautiful furnishing of the tents, despite occasional signs of wear. The serene environment and stunning sea views further enhance the relaxing atmosphere, although some rooms lack practical amenities like air conditioning and hanging spaces.
The hotel maintains high standards of cleanliness, from the tents to the shared restrooms and communal areas, despite some areas needing more effective maintenance. The meticulous care in maintaining clean surroundings extends to the beach area, although challenges with plastic waste persist.
The friendly and helpful staff significantly enhance the guest experience at Hotel Cielo y Selva. Described as incredibly attentive and cheerful, the staff ensures that every guest feels welcomed and well-cared-for with specific individuals receiving praise for their excellent service. Despite minor communication lapses and isolated instances of unhelpful management, the overall sentiment remains positive.
Wi-Fi connectivity at the hotel is a mixed experience with reasonable connectivity around the reception area but spotty and unreliable coverage elsewhere on the property. Many guests feel that the beauty and unique characteristics of the location compensate for the lack of strong internet connectivity.
The pool area receives mixed reviews with some guests appreciating it as an appealing bonus while others note its small size and cleanliness issues. Nonetheless, it provides an option for cooling off, although there is room for improvement in maintenance and facilities.
Guests generally find the beds at Hotel Cielo y Selva to be very comfortable with high-quality bed linens and cozy accommodations. The peaceful environment and soothing sounds of the sea contribute to a restful sleep, despite some tents having issues with mold. Overall, the unique glamping experience and comfortable beds ensure an enjoyable and relaxing stay.
In summary, Hotel Cielo y Selva offers a serene and rejuvenating retreat with its exceptional beachfront location, friendly staff, delicious food, clean and comfortable accommodations and unique glamping experience, making it a memorable destination for nature lovers and those seeking a peaceful getaway.
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