Info
Summary of reviewsThe Royal SPA Residence enjoys a stunning and serene location on the banks of the Nemunas River, surrounded by a peaceful pine forest. The idyllic setting is perfect for those seeking tranquility and nature walks, although it is slightly removed from Birštonas' city center. Guests appreciate the clean air and sounds of nature, enhancing the overall experience. The well-maintained territory around the hotel adds to the sense of seclusion and relaxation, making it an ideal retreat for a peaceful getaway.
Breakfast at the Royal SPA Residence consistently impresses guests with its extensive and diverse offerings. The buffet setup allows for a broad selection of hot and cold dishes, pastries and beverages. Guests especially rave about the delicious pancakes and the fresh, high-quality ingredients. The breakfast experience is generally satisfying and contributes significantly to the overall appeal of the stay.
Dinner at the hotel is also well-received with many guests praising the quality and taste of the food. The restaurant offers a variety of fresh and delicious dishes and the atmosphere is deemed pleasant. Generous portion sizes and diverse daily menus keep the dining experience exciting. However, service speed and specific dish quality can sometimes be inconsistent, but the overall dining experience generally exceeds expectations.
Rooms at the Royal SPA Residence are noted for their spaciousness, comfort and cleanliness. Features like balconies, mini kitchens and heated bathroom floors add to the convenience. However, the rooms are in need of renovation with some guests noting outdated decor and issues like mold and malfunctioning air conditioners. While the basic comforts are satisfactory, the aging facilities highlight the need for modernization.
Cleanliness across the hotel receives mixed reviews. While the general tidiness and clean pool and common areas are appreciated, some guests report significant cleanliness issues such as dirty windows, mold and dust. Despite the friendly and helpful staff, the hotel could benefit from a thorough overhaul to address these detailed cleanliness concerns.
The hotel's staff consistently garners praise for their pleasant, friendly and helpful nature. Guests commend the receptionists, housekeeping and spa staff for their professionalism and courteous service, contributing positively to the overall experience.
Internet connectivity at the hotel is a significant concern with many guests reporting slow speeds, poor connectivity and unstable connections. The Wi-Fi service needs improvements to ensure a more reliable and secure experience.
The spa services are highly regarded with guests appreciating the professional treatments, massages and pleasant staff. However, the spa facilities are described as cramped and outdated, needing renovation and better maintenance. Despite these drawbacks, many guests still enjoy their time at the spa due to the quality of treatments offered.
The gym, although small, is functional and well-equipped, providing guests with a satisfactory fitness experience. Additional activities such as table tennis, billiards and yoga enhance the overall wellness offerings. While the gym could benefit from more equipment and space, it generally meets guests' fitness needs.
The pool area is clean and cozy, offering a pleasant retreat for many guests. However, issues like overcrowding, small size and cold water temperature are recurring concerns. Some guests also note the need for renovation and better maintenance of the pool area and accompanying amenities like saunas and jacuzzis.
Overall, the Royal SPA Residence offers a generally positive experience with its serene location, excellent breakfast and friendly staff. However, improvements in room renovation, cleanliness, internet connectivity, spa and pool facilities and service consistency could enhance the overall guest experience.
Show moreRead review summaries for all categories
Categories
