Harefield Manor Hotel offers a generally positive experience, particularly noted for its prime location, accommodating breakfast and friendly staff, but there are areas needing improvement.
The hotel's location is highly praised for its convenience, being close to Romford town center, the rail station, parks and various amenities. Guests find this particularly advantageous for attending events and exploring local attractions. Public transport links make central London easily accessible, contributing to an overall value-driven and favorable location despite occasional noise and parking issues.
Breakfast at the hotel is well-received with a variety of choices and a pleasant dining ambiance. Many guests enjoyed the Full English breakfast and appreciated the friendliness of the staff. However, there were suggestions for more vegetarian options and minor criticisms about the quality inconsistency and early breakfast cut-off time.
Evening dining at the hotel is limited with no on-site restaurant available for dinner. Guests often have to walk to nearby areas for meals and the bar offers only basic snack options. This lack of evening dining can be inconvenient, although the staff's friendliness and helpfulness are repeatedly mentioned in a positive light.
The rooms present a mixed experience. Many guests appreciated the cleanliness, spaciousness and comfort of the rooms, especially noting modernized rooms in the annex. However, there were reports of dated decorations, maintenance issues, unpleasant odors and inconsistencies in room size and quality. Cleanliness is generally commended, although some rooms require better upkeep and modernization.
Guests often commend the staff for their friendliness and helpfulness, contributing to a welcoming atmosphere. Despite this, there are occasional reports of unprofessional behavior from some staff members, highlighting a need for more consistent service training.
Wi-Fi service is another mixed aspect with strong and reliable connections in some areas but weak or non-existent signals in others, particularly the annex and upper floors. This inconsistency can be frustrating for guests who require stable internet access.
Parking is a valued amenity for many guests, though the limited availability and tight spaces can be a drawback. While some appreciated the convenience of free parking, others had to resort to street parking or faced challenges with the constrained parking areas.
Families find the hotel suitable, enjoying the available family rooms and the proximity to entertainment options. While the atmosphere is generally child-friendly, the hotel lacks dedicated children’s entertainment and some facilities may appear rundown.
Bed comfort receives varied reviews with some finding the beds comfortable and others complaining about discomfort due to old, hard or squeaky mattresses. The quality of bedding seems to vary significantly between rooms, indicating a need for upgrades.
Overall, Harefield Manor Hotel provides good value and a comfortable stay with standout features in its location, breakfast and staff, although it would benefit from addressing inconsistencies in its room quality, dining options, Wi-Fi service and bedding.
Delta Hotels by Marriott Bexleyheath receives high marks from guests for its convenient and pleasant location in a suburb close to shopping centers, amenities and a large supermarket. The hotel is easy to find and provides on-site parking for an additional fee, adding to its appeal. The town center is within walking distance, making it a great base for visiting family or exploring the area. Guests appreciate the hotel's comfortable rooms and large, beautifully appointed bathrooms.
Breakfast at the hotel earns mixed reviews. Many guests enjoy the variety and taste of the breakfast buffet, highlighting items like DIY pancakes and waffles and praising the friendly staff. However, some found the breakfast basic with issues such as slow replenishment of food and lukewarm items. Despite these inconsistencies, overall satisfaction with breakfast is evident.
The dining experience for dinner also receives mixed reactions. While the quality and taste of the food are generally praised, the limited menu, occasional unannounced restaurant closures and high costs are areas of concern for some guests. Nevertheless, the positive reception to the food's taste and quality cannot be overlooked.
Guest rooms are a highlight, noted for their spaciousness, cleanliness and comfort. Visitors frequently mention the comfortable beds, modern furnishings and well-maintained environments. Family rooms are particularly appreciated for their size and quietness. Despite minor issues, such as non-functional TVs, the staff's prompt response showcases their commitment to guest satisfaction.
Cleanliness stands out as a strength with most guests describing the hotel as very clean and well-maintained. This applies to both the rooms and common areas like the restaurant and gym facilities. While a few guests noted issues such as dust and occasional odors, the overarching narrative underscores a high standard of cleanliness.
The staff at Delta Hotels by Marriott Bexleyheath earn widespread praise for their friendliness, helpfulness and attentiveness. Specific staff members receive accolades for their exceptional service, particularly those at reception and in the breakfast area, contributing to a positive and welcoming atmosphere.
Parking is convenient with the hotel offering an on-site car park, though the £9 daily fee is seen as steep by some. The parking area is secure but could use improvements, such as clearer signage and wider bays to accommodate modern cars. Despite the cost, many find the parking options suitable.
Finally, the beds receive commendations for their comfort, often described as amazing and conducive to a restful night's sleep. Some guests, however, have noted issues such as overly soft or worn mattresses. Despite these occasional concerns, the general sentiment affirms that the beds significantly enhance the overall comfort of the stay.
Overall, Delta Hotels by Marriott Bexleyheath impresses with its excellent location, comfortable and clean rooms and friendly staff, making it a popular choice among visitors.
AI-generatedAs an IHG hotel, this property implements the IHG Green Engage program, which focuses on reducing energy, water, and waste across its properties through various initiatives.
AI-generatedThis property holds ISO 14001:2015 for Environmental Management, ISO 50001:2018 for Energy Management, and ISO 9001:2015 for Quality Management certifications. It reduced energy costs by 65% through Combined Heat and Power (CHP) units and a Building Management System (BMS) upgrade. The hotel uses energy-efficient lighting, smart thermostats, and a water recycling system with low-flow fixtures. It encourages recycling, reduces single-use plastics, and sources local and organic products.