InfoSummary of reviewsDiscovery Parks - Townsville offers a delightful and convenient stay, especially praised for its ideal location and family-friendly facilities. Guests appreciate the park’s proximity to key amenities such as shopping centers, universities, hospitals and sporting complexes, while still enjoying a serene environment on the outskirts of Townsville. This perfect blend of accessibility and tranquility makes it a prime choice for various activities and outings.
The accommodations at Discovery Parks receive high marks for cleanliness and comfort. Visitors praise the spacious, modern and well-maintained rooms, which are exactly as advertised, providing a trustworthy booking experience. Families find the rooms exceptionally quiet and perfectly suited for children. The overall environment is consistently tidy with spotless bathrooms and immaculate grounds further enhancing the guest experience.
The pool and water park area emerge as standout features within the park, particularly for families. These facilities are a source of endless fun for children and they also offer a relaxing space for parents to unwind, making the need for off-site entertainment redundant. Special holiday activities and thoughtful touches like coloring books in rooms ensure that children are constantly engaged.
Exceptional staff service is a highlight at Discovery Parks - Townsville. The team is often described as friendly, helpful and willing to go above and beyond to accommodate guest needs. The welcoming reception and efficient problem-solving by staff members such as Evelyn and Kelly contribute significantly to the positive experiences of visitors.
Although there are recurring issues with the Wi-Fi service, which often proves unreliable, the comfortable beds and spacious family cabins offer a pleasant stay. The park also provides well-maintained BBQ areas that further enhance the family-oriented atmosphere.
To sum up, Discovery Parks - Townsville offers an excellent family-friendly environment with convenient access to city amenities, clean and comfortable rooms, exceptional service and engaging facilities, making it a top choice for travelers seeking a comfortable and enjoyable stay. Show more
InfoSummary of reviewsMercure Townsville receives favorable reviews for its central, yet tranquil location, providing easy access to the city center, shopping hubs and dining options. The proximity to the airport makes it a convenient choice for transit travelers. Guests enjoyed peaceful surroundings, including a river and well-maintained gardens, which added to the serene atmosphere.
The breakfast service is well-regarded for its variety and quality, offering a delicious start to the day with an extensive array of hot and cold foods, fruits and pastries. The friendly staff enhance the experience, although occasional issues with food running out or cleanliness were noted. Dinner offerings similarly received positive feedback with guests praising the well-prepared meals and quality ambience, especially by the poolside. Some mixed opinions on menu variety and pricing were observed, but the overall dining experience was positive.
Rooms at the hotel are noted for their cleanliness and comfort with sufficient amenities and some boasting beautiful lake views. Nonetheless, many guests pointed out the need for modernization, citing outdated furnishings and minor maintenance issues. Cleanliness in general areas received mixed reviews with some reporting issues like dusty curtains and grubby bathrooms.
The staff at Mercure Townsville stand out for their friendliness and professionalism, significantly enhancing the guest experience. While most encounters were positive, a few inconsistencies in the reception team's demeanor were noted. The strong, positive feedback on staff performance underscores their key role in ensuring a welcoming environment.
The pool area is a highlight, described as clean, beautiful and family-friendly. Although some minor critiques regarding temperature and occasional lack of maintenance were mentioned, most guests found the pool area inviting and enjoyable. The hotel's plentiful and easily accessible parking is appreciated, though some found the distance from parking spaces to rooms inconvenient.
Families find the hotel accommodating with appropriate facilities and a welcoming atmosphere for children. While some enhancements, like solar heating for winter, were suggested, the consensus is that Mercure Townsville is well-suited for family stays.
Beds receive mixed reviews; many guests praise their comfort, particularly in deluxe rooms, while others express issues with older, worn-out beds and unsatisfactory pillows. For business travelers, the hotel offers excellent amenities, including a business center and reliable WiFi, making it a suitable choice for work-related stays.
Accessibility features are commendable with thoughtful additions such as ramps and Braille letters, ensuring ease of movement for all guests. Despite being somewhat distant from the city center, Mercure Townsville provides good value and a welcoming environment, contributing to a generally positive guest experience. Show more
