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Summary of reviewsSure Hotel by Best Western Caen Memorial is lauded for its exceptional location, especially for those interested in historical sites like the Caen Memorial, D-Day beaches and various museums. Its setting on the outskirts of Caen offers a peaceful and serene environment, while still providing easy access to the city center and Normandy coastline via public transportation and nearby highways. The surrounding urban parkland adds to the hotel's tranquility and is enhanced by nearby amenities like gas stations, restaurants and stores.
The breakfast experience at the hotel is generally positive, featuring a generous and varied buffet with fresh products and ample stock. Many guests appreciate the continental options and the convenience of the self-service format. However, some feedback suggests room for improvement in value for money and restocking efficiency.
The hotel's restaurant receives commendations for its quality and variety with guests frequently praising the food and reasonable prices. Despite occasional issues with service speed and dish availability, the overall dining experience is considered satisfactory, especially the standout desserts.
Room accommodations at the Sure Hotel offer a mix of reviews. Comfort and cleanliness are often highlighted with many guests enjoying modern, recently refurbished rooms. Some rooms are spacious with ample amenities, leading to a restful stay. Yet, a few criticisms include the size of certain rooms, outdated features and occasional maintenance issues like torn curtains and inadequate soundproofing.
Cleanliness is a strong point for the hotel with frequent remarks about clean environments and well-maintained facilities. Nonetheless, there are isolated comments about stains, dust and a need for more thorough cleaning in certain areas.
The staff at Sure Hotel are widely praised for their exceptional friendliness and helpfulness, significantly enhancing the guest experience. Reception and restaurant staff, in particular, receive high marks for their professionalism and courteous service, despite a few isolated instances of less favorable interactions.
The hotel offers reliable and high-quality free Wi-Fi, appreciated by guests for its strong and consistent signal throughout the property.
The indoor pool, although a favored amenity for its size and maintenance, has faced some criticisms regarding water temperature and occasional closures, which detract from the experience for some guests.
Parking facilities are described positively with ample and secure free parking being a notable convenience for travelers, though improvements in lighting and noise management have been suggested.
Sure Hotel caters well to families, offering a friendly atmosphere, suitable amenities and a convenient location near family-friendly attractions. The staff's accommodating nature further enhances the family experience, despite the absence of a master suite specifically designed for families.
The comfortable and high-quality beds are a consistent highlight among guests, contributing to restful nights and overall satisfaction with the hotel's accommodations.
In summary, Sure Hotel by Best Western Caen Memorial offers a convenient, comfortable and friendly stay with a few areas for improvement. The hotel's location, staff and amenities make it a strong choice for those visiting the historical landmarks of the region.
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