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Summary of reviewsCosta Atlantico is situated in a tranquil residential neighborhood, offering easy access to the airport and ensuring quiet surroundings. Guests appreciate the peaceful environment and convenient proximity to travel hubs and fast food options. Although the neighborhood has some unusual characteristics and occasional safety concerns, these are overshadowed by the positive aspects of the location. The service provided by staff members, especially the attentive efforts of Miss Genesis, adds to the overall satisfaction with the hotel's stay.
While the rooms at Costa Atlantico come equipped with basic amenities like air conditioning and laundry service, they often do not meet the expectations set by online images. Guests have noted issues with cleanliness and maintenance, including broken fixtures, unpleasant odors, and outdated furnishings. Despite these challenges, the hotel's dedicated staff receives consistent commendation for their warm, friendly, and helpful service, which enhances the guest experience despite the less-than-ideal accommodations.
Cleanliness remains an area needing significant improvement at Costa Atlantico, with feedback pointing to inadequate bathroom maintenance and the presence of cockroaches. The lack of essential amenities such as toilet paper and soap, coupled with reports of dirty sheets and pervasive damp smells, highlights a need for better upkeep and hygiene standards.
Costa Atlantico's staff stands out as a highlight, consistently praised for their exceptional service, friendliness, and willingness to assist guests. Employees like Génesis and Ana are particularly noted for their outstanding attention and welcoming demeanor, contributing greatly to the hotel's appeal. The positive interactions with the staff are a key reason guests consider recommending Costa Atlantico, underscoring the importance of service excellence in fostering a positive overall experience despite other shortcomings.
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