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Summary of reviewsPremiere Classe Ales - Anduze is strategically located near various amenities, offering convenience with its proximity to commercial areas, shops, restaurants and major roads. It provides easy access to local attractions and a relatively quiet stay, particularly on the garden side at night. The hotel is appreciated for its functional simplicity, large parking area and overall value for money, making it a preferred choice for short stays or stopovers. The friendly and welcoming staff significantly enhance the guest experience.
The breakfast receives varied feedback; overall, it is generally viewed positively with many guests appreciating the hearty, unlimited selection of fresh bread, pastries, yogurt, compote and orange juice. The breakfast staff are praised for their warm and attentive service. However, some guests suggest the need for more variety and higher-quality options, pointing out issues like limited choices and processed food.
Rooms at the hotel are described as comfortable and functional, often clean and quiet with comfortable beds contributing to a restful stay. However, issues such as small room sizes, pervasive tobacco smells, occasional mold and cleanliness concerns like dusty surfaces and dirty linens are frequently mentioned. The lack of certain amenities and noise disturbances from nearby roads also detract from the overall experience. Despite these drawbacks, the friendly staff and daily room cleaning are positive aspects.
Cleanliness is a mixed bag with many guests praising the hotel's overall tidiness and fresh linens. However, recurring issues like stained mattresses, dirty remote controls, mold and cigarette odors in non-smoking rooms are highlighted. The cleaning staff's efforts are noted, but consistency in cleanliness is needed.
The staff consistently receive high praise for their friendliness, kindness and professional demeanor, making a notable impact on the overall positive experience. Free wifi is appreciated for its speed when accessible, though connectivity is often limited within certain rooms with guests sometimes having to go outside for a signal. Frequent internet outages are also a concern.
Parking is widely recognized for its ample availability and convenience, although some guests note cleanliness and security concerns. Positive remarks highlight the ease of parking and the suitability for various vehicles.
Bed quality also garners mixed reviews. Many guests find the bedding comfortable, but others report issues with deformed beds, hard mattresses and worn-out linens. Improvements in bed quality could further enhance guest satisfaction.
Accessibility is a strong point with the hotel being wheelchair accessible and providing facilities for disabled guests. Business travelers appreciate the practical amenities and quiet environment. Although there are some limitations in accessibility within certain rooms, the general sentiment is positive, reflecting an accommodating atmosphere for a diverse range of guests.
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