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Summary of reviewsBest Western Plus Hotel Terraza has received generally positive reviews from guests, primarily emphasizing its outstanding location, excellent breakfast and exceptional staff. Positioned centrally in San Salvador, the hotel's proximity to Escalon Street, various restaurants and a sizable shopping mall makes it an ideal choice for convenience and access to tourist sites.
The breakfast offerings are highly praised for their quality and variety with an abundant selection that provides a satisfying start to the day. Notable mentions include delicious options such as pupusas and sometimes tamales. The buffet format is particularly popular among guests.
Guests also appreciate the spaciousness and comfort of the rooms, highlighting the good size and king-size beds which contribute to restful nights. However, there are mentions of certain rooms needing updates and better maintenance with specific issues such as dirty carpets and an occasional musty smell. Despite these concerns, instances of complimentary upgrades to suites have positively impacted guest satisfaction.
The overall cleanliness of the hotel is frequently commended with both rooms and common areas being well-maintained. Positive feedback appreciates the clean environment and efficient air conditioning systems, although a few complaints about dust and dirty carpets do exist.
A standout feature of the hotel is its dedicated and friendly staff. Guests consistently describe them as super friendly, courteous and helpful, contributing significantly to an enjoyable stay. The attentiveness and kindness of the staff are frequently highlighted, though the front desk occasionally receives mixed remarks.
The pool area enhances the guest experience with its cleanliness and inviting atmosphere, offering picturesque views and a well-maintained environment. Some suggestions for heating the pool water were noted to improve comfort, especially for those who found it too cold.
While reviews of the beds are mixed with some guests finding them comfortable and others experiencing issues with firmness and stability, the hotel's many positive attributes seem to outweigh these concerns for most visitors.
In summary, the combination of a prime location, excellent breakfast, clean facilities and exceptional staff service make Best Western Plus Hotel Terraza a commendable choice for travelers seeking both convenience and quality in San Salvador.
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