InfoSummary of reviewsHotel Santiago in Puebla is widely praised for its prime location, nestled in the heart of downtown, steps away from the main square (Zocalo) and the magnificent Puebla Cathedral. This central positioning allows guests to explore the city's historic center on foot, offering easy access to restaurants, shops, museums and various attractions. The proximity to key sites, combined with the hotel's beautiful rooftop terrace providing splendid views of the cathedral and main square, makes it an ideal choice for travelers wanting to immerse themselves in the city's vibrant culture.
Guests frequently highlight the hotel's cleanliness with spotless rooms and well-maintained facilities setting a high standard of hygiene. The attentive housekeeping staff ensures that rooms are clean, comfortable and welcoming, contributing to an overall pleasant stay. The staff at Hotel Santiago also receive consistent commendations for their friendliness and professionalism, aiding guests with bookings, local insights and addressing concerns promptly.
The breakfast experience at Hotel Santiago is somewhat mixed. While the hotel does not provide breakfast on-site, complimentary coffee is available every morning, appreciated by many. However, excellent and inexpensive breakfast options are easily accessible nearby, allowing guests to enjoy abundant portions with stunning views. The lack of a dedicated breakfast service in-house does lead to some disappointment among guests.
Regarding dinner, the absence of an on-site restaurant is mitigated by the hotel's proximity to numerous dining options. Guests can enjoy bringing their own food and drinks to the rooftop terrace, where the staff often decorate for a special dinner ambiance. This flexibility and the helpfulness of the staff in recommending local eateries enhance the dining experience.
The rooms at Hotel Santiago are characterized by cleanliness, comfort and practical amenities. Many guests appreciate the cozy, well-maintained rooms, though some find the room size, brightness and ventilation lacking. Noise issues, particularly for rooms facing the street and the firmness of the mattresses are recurring concerns. Despite this, the rooms are adequately equipped for short stays with comfortable bedding.
The hotel's WiFi situation is mixed with some guests experiencing good connectivity, while others face significant issues with internet reliability, especially in rooms and on higher floors. Parking also receives varied feedback; while free, the parking facilities are not on-site, presenting minor logistical challenges.
Overall, Hotel Santiago offers excellent value for money with its central location and high standards of cleanliness and service making it a popular choice for travelers. Its combination of convenience, friendly staff and practical amenities creates a welcoming and accessible environment for those looking to explore Puebla. Show more
InfoSummary of reviewsHotel Real de Puebla stands out as a highly recommended choice for travelers, thanks to its prime location, friendly staff and clean, spacious accommodations. Strategically situated near Juarez Avenue, the hotel is within walking distance of numerous restaurants, bars and points of interest. Guests appreciate its central yet tranquil setting with easy access to the historic center, Zocalo and essential amenities. Business travelers also find the location advantageous, lending further appeal to the hotel’s overall experience.
The breakfast experience at Hotel Real de Puebla receives positive feedback for its delicious buffet selection. Guests frequently praise the quality and taste with commendations for the friendly service provided by staff members. However, it's worth noting that the hotel only offers breakfast with no lunch or dinner options available, which can be limiting for guests wishing to dine in-house throughout the day.
The rooms at the hotel are highlighted for their spaciousness, cleanliness and ample natural light. Many guests praise the comfortable beds and pillows, which contribute to a restful experience. Despite occasional mentions of dated fixtures, the overall guest sentiment is positive with many appreciating the value and modern touches in some rooms.
Cleanliness is a strong suit for the hotel with daily room maintenance and well-kept facilities consistently praised. Though there are occasional comments about minor cleanliness issues, such as dirty windows or stained sheets, these do not overshadow the overall positive impressions.
The staff at Hotel Real de Puebla are described as friendly and attentive, significantly enhancing the guest experience. Their politeness, efficiency and personalized service are frequently mentioned, creating a welcoming atmosphere throughout the hotel.
While the experience with free Wi-Fi is mixed with some guests facing connectivity issues, the hotel's other amenities, such as parking, are generally well-received. The parking facilities, though somewhat distant and occasionally crowded, offer convenience and are overseen by attentive valet staff.
Families find the hotel to be a good option with a safe and relatively quiet environment despite the proximity to Puebla's vibrant nightlife. The wading pool provides additional security for small children and the overall ambiance caters well to family needs.
In summary, Hotel Real de Puebla excels in providing a comfortable and convenient stay, bolstered by its prime location, dedicated staff and clean accommodations. While there are areas for improvement, particularly regarding food service beyond breakfast and room maintenance, the hotel remains a commendable choice for both leisure and business travelers. Show more
InfoSummary of reviewsCollection O Hotel Del Portal in Puebla is highly praised for its prime location in the heart of the city's vibrant historic center. Guests appreciate the proximity to the Zócalo, central square, cathedral and various eateries, making it an ideal base for exploring Puebla's cultural and historical landmarks on foot. The picturesque views of the town square and historic architecture further enhance the charm of this centrally situated hotel.
The hotel’s colonial charm and well-maintained facilities add to its appeal. Visitors often commend the cleanliness and comfortable accommodations, specifically noting the comfortable beds and the friendly and attentive staff, which contribute to an overall pleasant experience. Despite some criticisms about room sizes and ventilation issues, the clean, tidy and calm environment generally meets guests' expectations.
Breakfast at the hotel garners mixed reviews but leans positively. Many guests enjoy the varied and delicious buffet, often accompanied by live music and appreciate the fresh, on-the-spot cooking. The dining experience at the hotel's restaurant also features tasty local dishes like chicharron quesadillas, although some found the cost high and service inconsistent. The surrounding area compensates with numerous dining options, further enhancing the culinary experience for guests.
The friendliness and helpfulness of the staff, especially the cleaning and valet parking teams, contribute significantly to the positive guest experience. However, the reception and management staff occasionally receive criticism for inefficiency and poor customer service.
The hotel's WiFi service is noted as unreliable with inconsistent signals and slow speeds, making it less ideal for guests needing steady connectivity. Despite this, the overall infrastructure supports a comfortable stay, particularly for families, who benefit from spacious rooms and friendly staff.
Collection O Hotel Del Portal’s nightlife offerings are both a boon and a drawback. While the location offers access to various vibrant nightlife activities, the associated noise from the bustling city center can be a disturbance for those seeking quiet nights.
In summary, despite some room-related and service inconsistencies, Collection O Hotel Del Portal remains a popular choice for its unbeatable location, colonial charm, cleanliness and friendly staff, making it a solid option for travelers wanting to experience the essence of Puebla. Show more
InfoSummary of reviewsHotel Diana is highly praised for its exceptional location in the heart of Puebla's historic center. Guests often commend its proximity to key landmarks such as Zocalo, the cathedral and various museums, restaurants and shops, all within walking distance. This prime location makes it easy for guests to immerse themselves in the city's vibrant culture and attractions. The hotel also offers a peaceful stay with clean, comfortable rooms and additional amenities like a pleasant rooftop bar with great views and spacious rooms, further enhancing its appeal.
The hotel’s breakfast experience receives mixed reviews. Many guests appreciate the good, delicious and varied options served with friendly and warm service. However, the complimentary breakfast is often described as very basic and lacking diversity, which can be disappointing compared to other nearby options. Slow service and limited choices, especially during breakfast, were noted as areas for improvement. Despite these shortcomings, the taste and friendly atmosphere manage to satisfy many guests.
Dinner at the hotel's rooftop restaurant offers amazing views and affordable prices with some guests finding the food delicious. However, the menu is limited and service can be slow and sometimes disorganized, leading to inconsistencies in quality. While the dining experience is mixed, the great views and affordable prices make the rooftop spot appealing for many.
Rooms at Hotel Diana are frequently highlighted for their spaciousness and comfort. Guests praise the clean, modern design, large comfortable beds and well-maintained facilities, which include ample bathroom space and modern amenities. Despite occasional noise from neighboring rooms and minor maintenance issues, the rooms are generally regarded as clean, comfortable and beautifully designed.
The hotel's cleanliness stands out with numerous guests noting the immaculate condition of the rooms and facilities. The attention to detail in maintaining cleanliness, from rooms to common areas, is frequently mentioned. Although a few minor issues like worn-out towels were noted, the overall cleanliness is highly commended.
The staff at Hotel Diana receive substantial praise for their friendliness, attentiveness and professionalism. Guests often highlight the exemplary service from bellboys, kitchen staff and receptionists, who create a warm and welcoming environment. Despite occasional mentions of poor attitudes and concerns about valet parking, the general consensus is that the staff greatly enhance the overall guest experience.
WiFi at the hotel offers mixed experiences. Many guests reported good, strong and reliable internet within individual rooms, but coverage in common areas is limited and some experienced intermittent connections. While satisfactory for many, the gaps in coverage and reliability are notable.
The spa facilities are highly regarded for their quality and excellent services, especially the large jacuzzi. However, the spa services are noted to be more expensive than other local options and some guests questioned the cleanliness and existence of the advertised wellness center.
Parking experiences are mixed with the valet service receiving praise for its efficiency and friendliness. However, the distance to the parking lot, which is several blocks away, could be an inconvenience for some guests. Despite this, the secure valet service is deemed manageable by most.
Families find Hotel Diana particularly appealing due to its family-friendly amenities and comfortable accommodations. The clean and welcoming atmosphere, friendly staff and facilities like children’s entertainment areas and a rooftop terrace make it a top choice for families with kids. Special occasions and overall customer service also contribute to a positive family experience.
Regarding the beds, guests frequently praise their comfort, highlighting soft, cozy mattresses and spacious king-sized beds. Some reviews noted personal preferences for either softer or firmer pillows, but the overall consensus is that the bedding provides a restful and comfortable sleep.
In summary, Hotel Diana offers a prime location, clean and comfortable accommodations and friendly service, making it a desirable choice for travelers. While there are areas for improvement in breakfast variety, dining service, WiFi coverage and parking convenience, the overall positive experiences make it a reliable option for families, couples and solo travelers alike. Show more
InfoSummary of reviewsCasa Rosa Gran Hotel Boutique in Puebla's historic city center is celebrated for its prime location directly across from the iconic Puebla Cathedral. Guests enjoy the stunning views of the Zócalo and cathedral from their rooms, making the hotel a perfect base for exploring cultural landmarks by foot. The hotel's proximity to a variety of dining options, shopping venues, and local attractions enhances the visitor experience with convenience and a rich cultural atmosphere.
The hotel's interiors are beautifully decorated, offering a charming and comfortable environment. The rooftop terrace restaurant, particularly the Attico303, is a highlight for both breakfast and dinner, praised for exquisite food quality against a backdrop of panoramic views. Although some guests noted slow service and higher pricing, positive comments consistently mention the delightful ambiance and excellent staff at mealtime.
Rooms at Casa Rosa are frequently described as beautiful, comfortable, and clean, with modern amenities ensuring a pleasant stay. Many rooms feature large balconies with picturesque views, enhancing the boutique experience. The hotel's dedication to cleanliness is consistently noted across both rooms and common areas, contributing to a refreshing atmosphere.
The staff at Casa Rosa are generally acknowledged for their helpfulness and friendliness, which enhances the overall guest experience. Despite some inconsistency in service, the overall sentiment toward the staff remains positive, with commendations for particular members known for their professionalism and resourcefulness.
Guests appreciate the comfort of the beds, describing them as ultra-comfortable and plush, contributing to a restful night’s sleep. Although the parking situation poses a challenge, with partnered arrangements requiring a short walk, many appreciate the free parking option. Overall, Casa Rosa Gran Hotel Boutique stands out as a central and comfortable retreat for those looking to explore the historic beauty of Puebla while enjoying tranquility and exceptional hospitality. Show more
