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Summary of reviewsHotel Metropol by Carris is praised for its prime location, offering convenient access to Lugo's key attractions. The hotel sits just a short walk from the historic city walls, the Cathedral of Pilarica, the Roman baths and the lively city center, while also being conveniently close to the train station. The area is central yet peaceful with good parking options particularly on weekends, making it easy for guests to explore the city.
Despite being rated as a one-star hotel, Hotel Metropol by Carris consistently exceeds expectations, providing spacious and clean rooms that often resemble mini-apartments with added amenities like living rooms and kitchens. The rooms are noted for their cleanliness, comfort and tranquility, although some areas need improvement, such as better lighting, noise insulation and the functionality of appliances.
The breakfast, offered at a budget-friendly price of 5€, receives mixed reviews. While many guests find it sufficient with a good variety of basic items and homemade delights, others consider the selection limited, especially when arriving later in the morning. Overall, the value for money is recognized, though those seeking a more comprehensive buffet might be slightly disappointed.
The hotel's cleanliness standards are generally high with guests frequently mentioning the spotless rooms and common areas. Minor issues such as slightly outdated bathrooms or occasional odors do not significantly detract from the overall positive perception.
The staff at Hotel Metropol by Carris are a standout feature, frequently commended for their friendliness, attentiveness and high level of professionalism. From reception to cleaning personnel, the staff's dedication enhances the guest experience with particular praise for individuals who go above and beyond in their service.
Some aspects, however, like the WiFi, receive predominantly negative feedback due to poor connectivity and slow speeds, especially in certain areas of the hotel. Parking also presents mixed experiences; while there is available private parking and ample street parking nearby, the on-site garage can be limited and incurs an additional cost.
The hotel's peaceful location near lively nightlife spots offers a balanced experience. It provides tranquility while allowing easy access to bars and attractions, though occasional nighttime noise can be an issue.
Lastly, the condition of the beds has received varied feedback. While some find them comfortable, others report issues with mattress quality, pillows and overall bed condition, indicating a need for updates.
Overall, Hotel Metropol by Carris provides a comfortable, centrally-located and budget-friendly accommodation option with exceptional staff service, making it a reliable choice for exploring Lugo.
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