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Summary of reviewsHotel y Centro de Convenciones Pueblito de Yerbabuena Paraíso Natural, located conveniently near Bogotá, offers an exceptional retreat for both leisure and business travelers seeking to escape the hustle and immerse themselves in nature. Visitors appreciate its accessibility to local points of interest, restaurants, business areas, shopping centers and highways, all while being surrounded by lush, serene landscapes. The beautiful and restful environment makes the hotel an ideal getaway for guests looking to disconnect and experience nature's tranquility.
The breakfast experience receives mostly positive feedback for its taste and presentation with standout items like fresh arepas with cheese, eggs and chocolate. Guests enjoy the convenience of breakfast being delivered directly to their cabins and commend the quality of the meals. Minor criticisms include occasional delays in service and inconsistencies in coffee quality, but overall, the fresh and delicious offerings leave a favorable impression.
Accommodations at the hotel feature spacious, cozy and clean cabins with a rustic charm that enhances the overall experience. Guests highlight the comfort provided by amenities such as fireplaces, which add warmth and convenience. Despite some reports of run-down conditions and humidity problems in certain rooms, the general consensus is that the cabins are inviting, comfortable and well-maintained. The beautiful grounds, cozy nature of the cabins and excellent room service contribute significantly to the hotel's appeal.
Cleanliness at the hotel receives mixed reviews. While fireplaces in the rooms add a cozy touch, some areas suffer from spotty housekeeping and maintenance issues, such as broken chairs and spiderwebs in the restaurant, as well as reports of rooms not being cleaned during stays. Greater attention to detailed cleaning and maintenance could enhance the overall guest experience.
The hotel staff is frequently praised for their exceptional service and hospitality with guests highlighting their politeness, kindness and attentiveness to needs. The warm and accommodating nature of the owners and staff, including memorable individuals like David and Oscar, ensures guests feel welcomed and well-cared-for. This exceptional service extends to the quality of food and cleanliness of common areas, contributing to a tranquil and pleasant stay.
The hotel is particularly suited for families with a family-friendly atmosphere that includes playgrounds and parks designed for children. Guests describe the environment as cozy, pleasant and ideal for escaping routine with loved ones. The overall experience is likened to the warmth of arriving at a family member's home, making it a memorable destination for family travelers.
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