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Summary of reviewsHotel Horto Plaza is highly praised for its exceptional location right in the heart of Hortolândia, providing easy access to numerous local amenities such as bars, markets, street shops, supermarkets and restaurants. This central location is particularly convenient for business travelers, offering everything they need within a short distance. Despite being situated in a bustling area, the hotel ensures a quiet and comfortable stay with its spacious and clean rooms. Additionally, the staff's attentiveness and friendliness significantly enhance the overall experience. The hotel's breakfast options are generally good and parking is secure, though somewhat challenging to access. Its proximity to shopping malls, parks and the city center makes it a suitable choice for travelers seeking both comfort and convenience.
The breakfast at Hotel Horto Plaza is noted for its tastiness with items such as bread, cakes, fresh fruit and warm cheese bread frequently appreciated by guests. While some reviews point out the limited variety and cramped serving area near the lobby, the overall impression remains positive. The hotel can further enhance the breakfast experience by expanding the selection and addressing minor issues like cold food and the presence of ants.
The rooms at Hotel Horto Plaza are frequently highlighted for their spaciousness and cleanliness, providing a comfortable and cozy environment. Guests often note the fresh and fragrant linens and well-kept bathrooms. The practical furniture and comfortable beds contribute to a pleasant stay, although maintenance in some areas could use improvement. The positive experience is further amplified by the hotel's commendable service and helpful staff.
Cleanliness is a standout feature at Hotel Horto Plaza, consistently impressing guests with its outstanding level of hygiene and organization. The rooms and common areas are described as extremely clean and well-maintained, often accompanied by a pleasant scent. Despite minor feedback regarding the cleanliness of the halls, the overall impression is highly positive.
The staff at Hotel Horto Plaza receive high praise for their exceptional friendliness, politeness and attentiveness. Remarkable service from all employees, especially the receptionists, contributes significantly to the hotel's hospitality. The dedication to providing excellent service underscores the competence and commitment of the team, enhancing the guest experience.
While the hotel offers secure and covered parking, there are some noted challenges. The garage has a low entrance, potentially unsuitable for all vehicles and the access route can be confusing and complicated with the entrance on a different street. Despite these issues, the availability of parking adds to the overall convenience for guests.
The beds at Hotel Horto Plaza are largely praised for their comfort with many guests describing them as very comfortable or wonderful. However, some reports mention that in double rooms, two twin mattresses pushed together can cause them to separate during the night. Issues with some mattresses being too soft or sagging were also noted. Nevertheless, the quality linens and towels, soft and fragrant, contribute to a cozy sleeping experience.
Overall, Hotel Horto Plaza is a reliable choice for travelers seeking a comfortable, clean and conveniently located place to stay with minor areas for improvement that could further enhance the guest experience.
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