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Summary of reviewsThe Hilton Garden Inn BWI Airport garners positive reviews primarily due to its prime location and excellent service. Conveniently located near BWI Airport, the hotel offers a free 24/7 shuttle service, making it an ideal choice for those catching early or late flights. This strategic location is also appreciated for its proximity to dining options and major highways, providing easy access to local attractions and dining establishments.
Guests often commend the hotel for its spacious, clean, and comfortable rooms. Despite minor dated features and occasional reports of rooms lacking a fridge, the overall impression is positive, bolstered by accommodating staff and useful amenities like the indoor pool and shuttle service. The cleanliness of the hotel is consistently praised, with the property being described as well-maintained and tidy, further enhanced by the friendly and professional staff who are frequently highlighted for their warm hospitality and excellent service.
The breakfast experience, though mixed, receives positive remarks from many guests for the taste and presentation of its offerings, despite some wishing for a broader selection and inclusion in the room rate. While the WiFi service could see improvement, with some guests noting unreliable connections, the availability of great coffee in the rooms is appreciated.
The hotel's pool facilities offer a pleasant experience when well-maintained, though some areas occasionally require more attention to cleanliness and upkeep. Free parking is another favorable aspect, adding to the overall value and convenience, alongside the efficient shuttle service to the airport.
Most guests find the beds extremely comfortable, complementing the spacious rooms and ensuring a restful stay. Issues with bed firmness and pillow softness are noted by a few, but do not significantly detract from the overall experience. In sum, the Hilton Garden Inn BWI Airport provides a reliable and comfortable stay, marked by strategic location, clean accommodations, and exceptional staff service, making it a favorable option for travelers visiting the Baltimore area.
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