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Summary of reviewsCheng Pao Hotel, located in the bustling center of Puli, offers travelers a strategic and convenient location near Puli Station and a variety of dining and shopping options. Housed in Puli's tallest building, the hotel provides stunning city and mountain views, particularly from the higher floors and balconies. Though parking can occasionally be a hassle with a full underground lot, alternate parking options and a complimentary 24-hour shuttle service ensure ease for those with cars. Nearby amenities like a 7-11 and coin laundry shop contribute to the overall convenience.
Guests praise the spacious and clean rooms, often highlighting the comfort, strong air-conditioning and separate dry and wet bathrooms. While some rooms are described as needing updates, the large and well-maintained spaces receive positive remarks. The breakfast buffet is appreciated for its variety, albeit with mixed reviews concerning quality and hygiene. Western-style breakfast options are limited, but the inclusion of breakfast in the room rate adds value.
The hotel's cleanliness efforts are noted, despite occasional issues like dusty corners and mold in bathrooms. Staff are lauded for their friendly and helpful demeanor, contributing significantly to positive guest experiences. Reception staff and shuttle drivers are particularly praised for their attentiveness and courteous service.
Free Wi-Fi at the hotel needs improvement with many guests experiencing weak and unstable connections. The hotel's parking options, although requiring better maintenance and sometimes a short walk, are generally well-regarded due to the helpful shuttle service.
Bedding receives mixed reviews with some guests finding the beds comfortable while others cite issues with firmness and noise. As a three-star establishment, Cheng Pao Hotel balances affordability with satisfactory amenities, offering great value for money despite its vintage exterior and occasional maintenance needs. The accessible location and available amenities make it a decent choice for a range of travelers, from families to those on business trips.
Overall, Cheng Pao Hotel provides a comfortable stay with spacious rooms, friendly staff and a prime location in Puli, though improvements in maintenance, breakfast quality and Wi-Fi connection could further enhance the guest experience.
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