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Nestled Fayoum's tranquil lakes and everglades - the oldest city in Egypt, this luxury resort is both rich in history and extraordinary in natural beauty.
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Summary of reviewsHelnan Auberge Fayoum is celebrated for its picturesque location on the serene shores of Lake Qarun, offering breathtaking lake views from rooms and its beautifully maintained gardens. The historic charm of the hotel provides an authentic and calm atmosphere, ideal for relaxation. The proximity to Cairo, coupled with the tranquil natural environment, makes it an excellent retreat.
Guests commend the breakfast experience for its extensive, varied and delicious offerings, which complement the high standards of a 5-star hotel. The dinner buffet is also praised for its quality and variety with many guests favoring it over local dining options.
The rooms are noted for their spaciousness, comfort and often providing beautiful views of the lake or gardens at no additional cost. Beds are generally comfortable, contributing to a cozy atmosphere. However, there are mixed reviews on cleanliness and maintenance with some guests suggesting the need for renovations.
Cleanliness is praised in areas like the swimming pool, yards and renovated bathrooms, though some reviews point to issues with dirty towels and inadequate maintenance, highlighting a need for consistent standards.
The hotel staff is frequently lauded for their friendliness, politeness and professionalism with specific individuals receiving special mentions for exceptional service. This welcoming atmosphere enhances the overall guest experience.
Though there is free and secure parking available, some guests find the parking area inconveniently located and suggest it could be improved. Internet connectivity is limited to public areas with weak and unreliable signals, which might inconvenience some guests.
Families find the hotel welcoming, particularly appreciating the kid-friendly pool area and spacious rooms. The ambiance is suitable for family relaxation, despite some concerns about limited breakfast options and the need for improvement in the children's area.
The outdoor pool is a standout feature, noted for its cleanliness and tranquil ambiance, enhancing the serene experience. The hotel offers a luxurious atmosphere, characterized by historic charm, elegant decor and excellent hospitality, delivering a royal experience that many guests appreciate.
Overall, Helnan Auberge Fayoum balances historical charm, luxury and a welcoming atmosphere, making it a preferred choice for those seeking a serene and upscale retreat by the lake with room for improvement in certain areas.
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