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Summary of reviewsGreenTree Pasadena is frequently praised for its exceptional location, making it an ideal base for exploring Pasadena's key attractions and the broader Los Angeles area. Guests appreciate the hotel's proximity to downtown Pasadena, Old Town and the Pasadena Convention Center, as well as its convenient access to public transportation and multiple freeways. The quiet, safe neighborhood and abundance of nearby shops and restaurants further enhance the stay with free underground parking adding to the overall convenience.
The rooms at GreenTree Pasadena receive mixed feedback. Many guests commend the spaciousness, cleanliness upon arrival and useful amenities like fridges, coffee machines and microwaves. The modern, quiet rooms provide a restful experience, supported by daily cleaning services. Despite these positive aspects, there are recurring issues such as poor lighting, water damage and occasional maintenance problems like broken equipment and insect infestations.
Cleanliness is a significant concern with numerous guests pointing out issues like mold, unpleasant odors and dirty fixtures. Some rooms have visible damages such as scuffed walls and peeling paint and there have been reports of unclean or half-cleaned rooms and the presence of pests.
The breakfast experience at GreenTree Pasadena is also mixed. While some guests appreciate the availability of breakfast, noting the outdoor patio and rooftop dining options, many find the offerings minimal and poorly attended by staff. The transition to a grab-and-go model has been particularly disappointing for some, who expected a buffet breakfast as advertised.
Guest experiences with the staff vary with many praising their friendliness, helpfulness and efficiency, especially the front desk and housekeeping teams. However, some guests encountered unprofessional and dismissive behavior, leading to a less satisfying experience.
The hotel's WiFi receives mixed reviews with some guests finding it reliable and fast, while others encountered slow and inconsistent service. The pool, though highlighted by some as clean and well-maintained, also faces criticism for being dirty on certain days and not always open or heated. Despite this, the presence of a pool is seen as a valuable amenity.
Parking at GreenTree Pasadena is widely appreciated with ample, accessible and free parking options, including an underground lot. This aspect contributes significantly to the overall convenience of staying at the hotel.
Families find GreenTree Pasadena suitable for their needs with positive remarks about the peaceful environment, helpful staff and enjoyable walks to downtown Pasadena. The beds receive mixed feedback; many guests find them comfortable and large, while others point out issues with cleanliness and maintenance.
Overall, GreenTree Pasadena offers a comfortable stay in a superb location, providing good value for money, though it could benefit from improvements in cleanliness, maintenance and consistency in service quality.
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