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Summary of reviewsThe Furlong consistently receives praise for its prime location, which is centrally situated near shops and essential facilities while maintaining a quiet and accessible environment. The location not only accommodates a variety of travel needs, including ample truck parking, but also complements the friendly, attentive staff who enhance the overall guest experience.
Guests commend the cleanliness and comfort of the rooms at The Furlong, highlighting their immaculate condition and modern amenities like power showers. While the rooms are not luxurious, their tidy presentation offers great value, making them attractive to budget-conscious travelers. The recent bathroom renovations add to the appeal, offering large, refreshing showers. Although some guests mention dated decor and minor maintenance issues, the positive aspects—such as cleanliness and comfort—tend to outweigh these concerns.
The staff at The Furlong stand out for their friendliness and effort to provide a welcoming atmosphere. Guests often appreciate the helpfulness of the team and the efficient service that addresses their needs. The management, particularly manager Kerry, is noted for offering support with various requests. Despite occasional language barriers, the staff's dedication to quality service is clear and contributes to guest satisfaction.
However, the Wi-Fi service receives mixed reviews, with some guests experiencing inconsistent connectivity. There is a desire for better internet management to ensure a more reliable connection in the future.
Parking facilities at The Furlong are highly praised for their convenience and security, catering even to large vehicles. The ample outdoor spaces and easy access to rooms enhance the guest experience. The overall comfortable and efficient check-in process, combined with the varied comfort of beds—some guests finding them exceptionally cozy and others noting firmness—further adds to the guest experience.
In conclusion, The Furlong is noted for its strategic location, cleanliness, and supportive staff, providing a fulfilling stay for many travelers. While certain areas like decor updates and Wi-Fi service could be improved, the hotel's commitment to comfort and affordability makes it a commendable choice for visitors.
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