InfoSummary of reviewsSantarem Hotel excels in providing a tranquil and convenient stay for its guests, nestled on a hilltop that offers breathtaking views of the Ribatejo plain and the Tagus River valley. Its strategic location is perfect for those seeking peace while remaining close to historical Santarém and various local amenities, appreciated by both leisure and business travelers. Onsite parking and a pet-friendly policy add to the hotel’s convenience, contributing to its strong appeal.
Breakfast at the hotel is generally well-received, boasting a varied and high-quality buffet that includes fresh fruits, cheeses, cold cuts, coffee and a selection of juices. Guests enjoy the attentive service and the scenic views from the breakfast area, though there are occasional calls for a broader range of options. Dinner experiences are mixed with commendations for the ambience, quality of food and friendly service, alongside some criticisms regarding slow service, limited menu variety and occasional inconsistencies in food quality.
Rooms are praised for their spaciousness, comfort and cleanliness. Many rooms offer stunning views and are equipped with modern amenities, although some areas, especially carpets in older rooms, are in need of updates. Despite minor maintenance issues, the overall room experience is positive, enhanced by comfortable, large beds often described as exceptionally comfortable.
Cleanliness throughout the hotel is highly admired with guests noting the spotless conditions of rooms and communal spaces, contributing to overall guest satisfaction. The staff, described as friendly, professional and always willing to assist, are frequently highlighted as a significant factor in ensuring a pleasant stay. The reception and dining services are notably commendable for their efficiency and warmth.
Santarem Hotel’s facilities, including the spa, indoor and outdoor pools and gym, receive positive acclaim. The spa area with its heated pool and hot tub, offers a relaxing experience. The gym, while functional and reasonably well-equipped, has room for updates to improve guest satisfaction further. Both pools are maintained well, adding a valuable leisure component to the hotel’s offerings.
Wi-Fi at the hotel, however, shows variability in quality with some guests reporting strong connectivity while others experience poor signal strength, particularly on higher floors. Parking facilities are largely appreciated for their convenience and safety, though some guests mention that the parking area could benefit from better organization.
Family travelers will find the hotel exceptionally accommodating with spacious family rooms and kid-friendly amenities. The hotel’s family-oriented environment, coupled with its extensive facilities like the indoor pool, makes it a favored choice for those traveling with children.
In summary, Santarem Hotel stands out for its scenic location, excellent service, comfortable and clean accommodations and a variety of amenities that enhance the overall guest experience. While there are areas for improvement, particularly in dining variety and Wi-Fi connection, the positive aspects ensure a highly enjoyable stay for a wide range of visitors. Show more
