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Summary of reviewsThe Jordan Hotel Ramada by Wyndham is prominently situated on the tranquil shores of Lake Ontario, offering breathtaking vistas and a peaceful ambiance that guests consistently praise. Its location is ideal for both relaxation and exploration with easy access to the QEW highway and proximity to Niagara Falls and numerous wineries. Guests find the resort's combination of serene beauty and convenience to nearby attractions an exquisite blend.
The breakfast experience, while mixed, often garners positive remarks for the quality and taste of the meals in the on-site restaurant. Terms such as fantastic, excellent and lovely define many reviews, although some guests noted that the breakfast costs were high and the restaurant's occasional closure limited dining options.
Dinner also received accolades for excellent food quality, attentive service and a pleasant dining atmosphere enriched by stunning lake views. Despite some disruptions due to renovations and a limited menu, guests generally enjoyed their dining experiences, especially with the commendable service provided by staff like Alesha.
Room experiences vary significantly. Many guests appreciated the clean and spacious accommodations, comfortable beds and beautiful lake views, particularly from recently renovated rooms. However, there were mentions of outdated decor, chipped furniture and occasional cleanliness issues, including spider webs and cigarette smells. Overall, the rooms' cleanliness and comfort, along with helpful staff, were positively acknowledged.
Cleanliness feedback was mixed with some guests satisfied with clean bed linens and well-maintained rooms, while others noted issues such as stained carpets, dirty windows and general maintenance concerns, possibly exacerbated by ongoing renovations. The need for a thorough cleaning and overhaul was a recurring theme in less favorable reviews.
The staff at the resort are widely celebrated for their friendliness, professionalism and helpfulness. Guests specifically praised front desk personnel like Stacy and Richard, highlighting their warm welcomes and efficient problem-solving. The positive service extended to the restaurant waitstaff, contributing significantly to the overall guest experience.
The pool, offering a panoramic lake view, received mixed reviews. While some guests enjoyed the clean and warm pool, others faced closures due to repairs and a few noted the water being cooler than expected. However, when operational, the pool is a favored feature, especially for families with children.
The resort is noted as family-friendly with a clean, safe and welcoming environment. The operational pool and surrounding green areas provide ample space for children to play, enhancing the overall family experience despite the occasional closure of amenities.
Beds were generally praised for being soft and comfortable, contributing to a pleasant stay. However, some guests noted the need for additional pillows or updates to the mattresses and sofa beds were less favorably reviewed due to discomfort.
In summary, The Jordan Hotel Ramada by Wyndham is lauded for its stunning location, excellent staff and comfortable accommodations, though certain areas require significant improvements for a more consistently positive guest experience.
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