7,258,491 hotelsin 60 categories
Accessible Hotels in Waterloo
27 HOTELS IN WATERLOORanking can be influenced by the commissions we receive.
$
+5
Accessible
AI-generatedThis hotel offers comprehensive accessibility features, including wheelchair accessible rooms with accessible door locks, emergency cords in bathrooms, grab bars, tall toilets, adequate clear turning space, and various shower options like roll-in showers and handheld showers with hoses. It also provides lift access to all floors, with ADA compliant lifts near accessible rooms.
$
+8
Accessible
AI-generatedThe Courtyard by Marriott Waterloo St. Jacobs features wheelchair accessibility throughout its grounds, including accessible parking, automatic entrance doors, and sloped entryways. Accessible rooms are equipped with 32-inch wide door openings and adjustable height hand-held shower wands. The hotel also ensures accessible routes to guest rooms and the registration desk, and staff have received accessibility training.
$
+3
Accessible
AI-generatedDelta Hotels by Marriott Waterloo provides a range of accessible amenities such as accessible parking, Braille/raised signage, and lifts with wide doors. In accessible rooms, guests will find grab bars near toilets, height-adjustable showerheads, low-height door locks, and low-height electrical sockets in bathrooms. The entire unit is wheelchair accessible, and service animals are welcome.
$
+4
Accessible
AI-generatedThis hotel offers specific accessible room types, including '1 King Mobility Hearing Accessible Tub Non-Smoking' and '1 King Mobility/Hearing Accessible Roll-In Shower Non-Smoking' rooms. These rooms include features like roll-in showers and telephone accessibility kits. The hotel also provides general wheelchair access throughout the property.
$
+3
Accessible
AI-generatedWaterloo Suites Hotel, Trademark Collection by Wyndham offers facilities for disabled guests, including 'Mobility Accessible Suite, Roll-In Shower' options. The hotel also provides parking specifically for the physically challenged and has elevator access to its floors.
$
+3
Accessible
AI-generatedHomewood Suites by Hilton Waterloo/St. Jacobs is wheelchair-accessible and offers lift access to its floors. The hotel also provides 'Accessible (Hearing)' suites, catering to guests with hearing needs.
$
+4
Accessible
AI-generatedThe Holiday Inn Express Hotel & Suites Waterloo - St. Jacobs Area by IHG offers 'Handicapped Rooms/Facilities' and specifically lists 'Standard King Room - Accessible' and 'Deluxe Twin Room - Hearing Accessible' room types. These rooms are designed to provide accessibility for guests with disabilities.
Questionnaire
To whom is your hotel/accommodation accessible?
People who use a wheelchair
People who are deaf
People who are blind
People with autism
People with asthma
Is there level-access route (might include lifts) from the road to the rooms?Yes, to all rooms
Are there any facilities that guests who use a wheelchair cannot reach?No
$
+7
Info
Summary of reviews
Summarized by AI
The Cambridge Hotel and Conference Centre is highly praised for its strategic location and exceptional service, making it a favored choice for a diverse range of guests. Located conveniently near Highway 401, it provides easy access to major destinations such as Toronto, Waterloo airport, and various southern Ontario attractions. Guests appreciate the proximity to local amenities, including dining options and nightlife, further enhancing the experience and convenience for both leisure and business travelers.
Guests consistently commend the breakfast offerings at the hotel, describing them as exceptional and varied. The breakfast buffet, known for its impressive selection of high-quality dishes, is often cited as a standout aspect of the stay. The warm and inviting atmosphere, coupled with friendly staff, turns breakfast into a delightful and memorable experience.
The Bruce Restaurant in the hotel's lobby also receives high marks. Diners enjoy the delicious food, extensive menu, and local craft beers, complemented by great service and reasonable pricing. Both breakfast and dinner experiences contribute significantly to the positive dining reputation of the establishment.
Room accommodations at the hotel are frequently highlighted for spaciousness, cleanliness, and modern updates. Guests appreciate the equipped amenities, such as Nespresso machines and microwaves, along with comfortable beds and quiet rooms that ensure a restful sleep. While there are minor suggestions for improvement, such as in-room outlets and some bathroom updates, the overall impression is one of satisfaction with room quality and atmosphere.
Cleanliness is another strong feature of the Cambridge Hotel and Conference Centre, with guests consistently noting the impeccably maintained rooms and common areas. The hotel’s commitment to maintaining a hygienic and organized environment extends to excellent housekeeping and supportive, courteous staff, enhancing the overall guest experience.
The staff stands out for their friendly and helpful demeanor, consistently contributing to the welcoming atmosphere of the hotel. Positive interactions with the reception and restaurant team leave a lasting impression on guests, underscoring the attentive and accommodating nature of the personnel.
The hotel's Wi-Fi service is generally reliable and meets guest needs efficiently, though there's room for improvement in terms of bedside charging options. Meanwhile, beds at the hotel are mostly praised for comfort, ensuring many guests enjoy a good night's sleep.
Overall, the Cambridge Hotel and Conference Centre excels in providing a convenient, comfortable, and hospitable environment, making it a highly recommended destination for those visiting the area.
Guests consistently commend the breakfast offerings at the hotel, describing them as exceptional and varied. The breakfast buffet, known for its impressive selection of high-quality dishes, is often cited as a standout aspect of the stay. The warm and inviting atmosphere, coupled with friendly staff, turns breakfast into a delightful and memorable experience.
The Bruce Restaurant in the hotel's lobby also receives high marks. Diners enjoy the delicious food, extensive menu, and local craft beers, complemented by great service and reasonable pricing. Both breakfast and dinner experiences contribute significantly to the positive dining reputation of the establishment.
Room accommodations at the hotel are frequently highlighted for spaciousness, cleanliness, and modern updates. Guests appreciate the equipped amenities, such as Nespresso machines and microwaves, along with comfortable beds and quiet rooms that ensure a restful sleep. While there are minor suggestions for improvement, such as in-room outlets and some bathroom updates, the overall impression is one of satisfaction with room quality and atmosphere.
Cleanliness is another strong feature of the Cambridge Hotel and Conference Centre, with guests consistently noting the impeccably maintained rooms and common areas. The hotel’s commitment to maintaining a hygienic and organized environment extends to excellent housekeeping and supportive, courteous staff, enhancing the overall guest experience.
The staff stands out for their friendly and helpful demeanor, consistently contributing to the welcoming atmosphere of the hotel. Positive interactions with the reception and restaurant team leave a lasting impression on guests, underscoring the attentive and accommodating nature of the personnel.
The hotel's Wi-Fi service is generally reliable and meets guest needs efficiently, though there's room for improvement in terms of bedside charging options. Meanwhile, beds at the hotel are mostly praised for comfort, ensuring many guests enjoy a good night's sleep.
Overall, the Cambridge Hotel and Conference Centre excels in providing a convenient, comfortable, and hospitable environment, making it a highly recommended destination for those visiting the area.
Categories
Accessible
Ski
Dog Friendly
$
+5
Info
Summary of reviews
Summarized by AI
Comfort Inn Cambridge - Highway 401 stands out as a favorable lodging choice, particularly highlighted for its exceptional location. Strategically situated near major highways like the 401, the hotel offers easy accessibility and convenience for travelers. Its proximity to various strip malls, restaurants and shopping centers enhances its appeal with nearby dining options like Domino's Pizza and Tim Hortons adding to the convenience. The central and accessible position of the hotel ensures a stress-free and practical stay, making it a preferred choice for guests with specific destinations in mind.
When it comes to breakfast, the overall impressions are largely positive. Guests appreciate the variety and quality of the breakfast offerings, praising items such as omelets, eggs, sausages and the popular waffle maker. The breakfast is well-received for being hearty and included in the stay, although some minor concerns such as slow refills and timing issues due to COVID-19 restrictions do exist.
The rooms at Comfort Inn Cambridge - Highway 401 also receive commendable feedback, particularly for their comfort and cleanliness. Guests frequently mention the comfortable beds, clean rooms and peaceful atmosphere. In updated rooms, the modern feel and thoughtful design elements are additional highlights. While there are occasional reports of dated decor and cleanliness concerns, the overall room experience is deemed positive with special mention of spacious setups and attentive staff contributing to the smooth stay.
Cleanliness at Comfort Inn Cambridge - Highway 401 has mixed reviews; however, some guests do appreciate the clean linens and overall clean appearance of the hotel. Despite numerous complaints about bathroom cleanliness, such as dirty bathtubs and showers and unpleasant smells in some rooms, these issues are outweighed by positive experiences for many.
The staff at Comfort Inn Cambridge - Highway 401 are widely praised for their exceptional performance, friendliness and helpful nature. Guests note the excellent customer service provided by employees, making the check-in process seamless and ensuring rooms are clean and well-maintained. Staff members serving breakfast are particularly recognized for their kindness and supportiveness, greatly enhancing the guest experience.
Lastly, the comfort of the beds is frequently highlighted with many guests appreciating the big and comfy beds that contribute to a restful stay. Although there are occasional criticisms regarding stained sheets and variation in pillow quality, the beds are consistently praised for their comfort.
In summary, Comfort Inn Cambridge - Highway 401 delivers a favorable lodging experience with its excellent location, hearty breakfast, comfortable rooms and outstanding staff service, making it a reliable and restful choice for travelers.
When it comes to breakfast, the overall impressions are largely positive. Guests appreciate the variety and quality of the breakfast offerings, praising items such as omelets, eggs, sausages and the popular waffle maker. The breakfast is well-received for being hearty and included in the stay, although some minor concerns such as slow refills and timing issues due to COVID-19 restrictions do exist.
The rooms at Comfort Inn Cambridge - Highway 401 also receive commendable feedback, particularly for their comfort and cleanliness. Guests frequently mention the comfortable beds, clean rooms and peaceful atmosphere. In updated rooms, the modern feel and thoughtful design elements are additional highlights. While there are occasional reports of dated decor and cleanliness concerns, the overall room experience is deemed positive with special mention of spacious setups and attentive staff contributing to the smooth stay.
Cleanliness at Comfort Inn Cambridge - Highway 401 has mixed reviews; however, some guests do appreciate the clean linens and overall clean appearance of the hotel. Despite numerous complaints about bathroom cleanliness, such as dirty bathtubs and showers and unpleasant smells in some rooms, these issues are outweighed by positive experiences for many.
The staff at Comfort Inn Cambridge - Highway 401 are widely praised for their exceptional performance, friendliness and helpful nature. Guests note the excellent customer service provided by employees, making the check-in process seamless and ensuring rooms are clean and well-maintained. Staff members serving breakfast are particularly recognized for their kindness and supportiveness, greatly enhancing the guest experience.
Lastly, the comfort of the beds is frequently highlighted with many guests appreciating the big and comfy beds that contribute to a restful stay. Although there are occasional criticisms regarding stained sheets and variation in pillow quality, the beds are consistently praised for their comfort.
In summary, Comfort Inn Cambridge - Highway 401 delivers a favorable lodging experience with its excellent location, hearty breakfast, comfortable rooms and outstanding staff service, making it a reliable and restful choice for travelers.
Categories
Accessible
Ski
Dog Friendly
$
+3
Info
Summary of reviews
Summarized by AI
Quality Inn consistently receives positive reviews, particularly for its convenient and strategic location. Positioned near key highways and airports, it is an excellent choice for both business and leisure travelers. The proximity to shopping centers, restaurants and popular attractions like St. Jacobs Market enhances the overall convenience and enjoyment for guests. Despite its proximity to major highways, the hotel maintains a quiet atmosphere, adding to the comfort of the stay.
The breakfast receives a mix of feedback with many guests appreciating the variety and quality of options, including fresh waffles and good coffee, in a clean dining room. However, there are areas for improvement, such as expanding vegan options and managing the space better during peak times.
Guest reviews frequently highlight the cleanliness and comfort of the rooms, noting that the housekeeping staff is diligent and the rooms are well-maintained. Amenities like refrigerators and microwaves in many rooms add convenience, though some guests have noted minor maintenance issues and dated decor.
The staff at Quality Inn is often praised for their friendliness, helpfulness and efficiency, particularly at the front desk and within housekeeping services. Although there are occasional reports of inconsistent service, the staff's dedication to ensuring a pleasant experience generally shines through.
Free Wi-Fi is provided and while many guests find it reliable, others have experienced intermittent connectivity and weak signals at times. Nonetheless, the hotel's free and accessible parking receives positive feedback for the abundance of spaces and convenience, adding to the overall guest satisfaction.
Family travelers find the Quality Inn accommodating with spacious rooms and interconnected options, ensuring a comfortable stay. The comfortable beds are frequently mentioned as a highlight, although some guests have noted issues with pillow quality and specific mattress conditions.
Overall, Quality Inn fulfills the expectations of its three-star rating, providing an affordable, convenient and pleasant stay with high marks for location, cleanliness and staff service, despite some areas needing improvement.
The breakfast receives a mix of feedback with many guests appreciating the variety and quality of options, including fresh waffles and good coffee, in a clean dining room. However, there are areas for improvement, such as expanding vegan options and managing the space better during peak times.
Guest reviews frequently highlight the cleanliness and comfort of the rooms, noting that the housekeeping staff is diligent and the rooms are well-maintained. Amenities like refrigerators and microwaves in many rooms add convenience, though some guests have noted minor maintenance issues and dated decor.
The staff at Quality Inn is often praised for their friendliness, helpfulness and efficiency, particularly at the front desk and within housekeeping services. Although there are occasional reports of inconsistent service, the staff's dedication to ensuring a pleasant experience generally shines through.
Free Wi-Fi is provided and while many guests find it reliable, others have experienced intermittent connectivity and weak signals at times. Nonetheless, the hotel's free and accessible parking receives positive feedback for the abundance of spaces and convenience, adding to the overall guest satisfaction.
Family travelers find the Quality Inn accommodating with spacious rooms and interconnected options, ensuring a comfortable stay. The comfortable beds are frequently mentioned as a highlight, although some guests have noted issues with pillow quality and specific mattress conditions.
Overall, Quality Inn fulfills the expectations of its three-star rating, providing an affordable, convenient and pleasant stay with high marks for location, cleanliness and staff service, despite some areas needing improvement.
Categories
Accessible
Sustainability Journey
Ski
$
+7
Info
Summary of reviews
Summarized by AI
The Walper Hotel, part of JdV by Hyatt, is a standout choice for travelers visiting downtown Kitchener, thanks to its blend of historical charm and modern amenities. Located in a prime position for exploring the city's vibrant offerings, the hotel beautifully marries its rich architectural past with contemporary design. Guests consistently praise the hotel for its convenient access to dining options, trendy cafes, boutiques, and cultural events, making it ideal for visitors eager to explore the area.
The hotel’s dining experiences receive high marks, particularly the TWH Social restaurant, noted for its lively atmosphere and delectable menu. Exceptional dishes such as the Grilled Octopus and the Watercress Pear & Blue Cheese salad highlight the diverse offerings, all delivered with attentive and knowledgeable service.
Guests appreciate the well-appointed rooms, which exude a charming and luxurious feel with modern decor, spacious layouts, and comfortable beds. The rooms' cleanliness and thoughtful design contribute to a restful and enjoyable stay. The warm and welcoming staff at The Walper Hotel frequently receive commendations for their professionalism and hospitable service, further enhancing the guest experience.
While breakfast receives mixed reviews, those who enjoy it find the fresh, locally-sourced food selections appealing. The hotel also provides convenient parking solutions across the street, although improvements in clarity and safety are suggested by guests.
Overall, The Walper Hotel delivers an exceptional boutique experience with a combination of elegance and urban convenience, making it an ideal retreat for both business and leisure travelers seeking a touch of history and modern comfort.
The hotel’s dining experiences receive high marks, particularly the TWH Social restaurant, noted for its lively atmosphere and delectable menu. Exceptional dishes such as the Grilled Octopus and the Watercress Pear & Blue Cheese salad highlight the diverse offerings, all delivered with attentive and knowledgeable service.
Guests appreciate the well-appointed rooms, which exude a charming and luxurious feel with modern decor, spacious layouts, and comfortable beds. The rooms' cleanliness and thoughtful design contribute to a restful and enjoyable stay. The warm and welcoming staff at The Walper Hotel frequently receive commendations for their professionalism and hospitable service, further enhancing the guest experience.
While breakfast receives mixed reviews, those who enjoy it find the fresh, locally-sourced food selections appealing. The hotel also provides convenient parking solutions across the street, although improvements in clarity and safety are suggested by guests.
Overall, The Walper Hotel delivers an exceptional boutique experience with a combination of elegance and urban convenience, making it an ideal retreat for both business and leisure travelers seeking a touch of history and modern comfort.
Categories
Accessible
Historic
Ski
From $179
$
+6
Info
Categories
Accessible
Ski
Family
$
+11
Info
Summary of reviews
Summarized by AI
The Hilton Garden Inn Kitchener/Cambridge is highly regarded for its strategic location, which offers convenient access to local attractions and amenities. Situated near the highway, the hotel makes travel easy for guests with tight schedules, and its proximity to the surrounding areas of Guelph and Cambridge adds to its charm. The nearby shops and eateries enhance the convenience, providing guests with a taste of local flavors without the need for transportation. The hotel's setting effectively combines practicality with accessibility, serving as an ideal base for visitors exploring the region.
Guests frequently praise the breakfast experience at the hotel, describing it as fabulous and amazing due to the freshness and variety of the offerings. While generally viewed as a highlight, some travelers expressed confusion over the breakfast inclusion policy compared to other Hilton properties. Despite occasional reports of long wait times or less attentive service, the breakfast's quality and selection leave a strong, positive impression.
The rooms at the Hilton Garden Inn Kitchener/Cambridge receive mixed reviews. Most guests appreciate the cleanliness and comfort, with particular emphasis on extremely comfortable beds and fluffy pillows. However, some feedback suggests the rooms could benefit from updates, as certain elements appear dated. Concerns about room size, occasional bad smells, and discrepancies between online images and reality are noted. Yet, the hotel's commitment to cleanliness helps maintain a positive overall perception of the accommodations.
Cleanliness remains a strong point for the hotel, with frequent commendations for clean rooms and a well-organized environment. Though there are rare reports of cleanliness lapses, such as rusty washrooms or overlooked items, the hotel is generally deemed comfortable and modern, supported by a friendly staff that enhances the guest experience.
The staff at the Hilton Garden Inn Kitchener/Cambridge are a notable aspect of the positive reviews. Guests often highlight the team's friendliness, politeness, and accommodating nature, particularly praising the warm welcome at the front desk. While some interactions were described as average, the overall atmosphere remains inviting due to the staff's dedication and generally courteous demeanor.
Overall, the Hilton Garden Inn Kitchener/Cambridge provides a well-connected and hospitable environment for guests, underpinned by excellent location, impressive breakfast offerings, and friendly service. Addressing certain room updates and consistency in room presentation could further enhance guest satisfaction.
Guests frequently praise the breakfast experience at the hotel, describing it as fabulous and amazing due to the freshness and variety of the offerings. While generally viewed as a highlight, some travelers expressed confusion over the breakfast inclusion policy compared to other Hilton properties. Despite occasional reports of long wait times or less attentive service, the breakfast's quality and selection leave a strong, positive impression.
The rooms at the Hilton Garden Inn Kitchener/Cambridge receive mixed reviews. Most guests appreciate the cleanliness and comfort, with particular emphasis on extremely comfortable beds and fluffy pillows. However, some feedback suggests the rooms could benefit from updates, as certain elements appear dated. Concerns about room size, occasional bad smells, and discrepancies between online images and reality are noted. Yet, the hotel's commitment to cleanliness helps maintain a positive overall perception of the accommodations.
Cleanliness remains a strong point for the hotel, with frequent commendations for clean rooms and a well-organized environment. Though there are rare reports of cleanliness lapses, such as rusty washrooms or overlooked items, the hotel is generally deemed comfortable and modern, supported by a friendly staff that enhances the guest experience.
The staff at the Hilton Garden Inn Kitchener/Cambridge are a notable aspect of the positive reviews. Guests often highlight the team's friendliness, politeness, and accommodating nature, particularly praising the warm welcome at the front desk. While some interactions were described as average, the overall atmosphere remains inviting due to the staff's dedication and generally courteous demeanor.
Overall, the Hilton Garden Inn Kitchener/Cambridge provides a well-connected and hospitable environment for guests, underpinned by excellent location, impressive breakfast offerings, and friendly service. Addressing certain room updates and consistency in room presentation could further enhance guest satisfaction.
Categories
Accessible
Ski
Dog Friendly
$
+7
Info
Categories
Accessible
Ski
Family
$
+7
Info
Categories
Accessible
Ski
Parking
EV charging stations
$
+7
Info
Summary of reviews
Summarized by AI
The Best Western Plus Cambridge Hotel is often praised for its prime location, situated conveniently close to major roads like the 401 freeway, and offering easy access to local attractions such as Cambridge Memorial Hospital and African Lion Safari. This makes it ideal for both business and leisure travelers. Proximity to shopping centers and dining options further enhances its appeal, allowing guests to enjoy the local culture with ease.
The hotel is particularly noted for its excellent breakfast offerings, with a wide variety of choices including gluten-free alternatives. Guests appreciate the buffet-style setup and the availability of coffee and tea throughout the day, highlighting the friendly service during breakfast as a key positive aspect.
Rooms at the hotel are spacious and clean, with guests often enjoying the comfortable, large beds. However, some reviews mention the need for renovations and updates to the decor. Despite minor maintenance and cleanliness issues, the overall room experience is generally satisfactory, especially given its price point.
The staff consistently receive high marks for their friendliness and accommodating nature. Guests often highlight the exceptional service provided by team members, from check-in to check-out, including specific mentions of individuals who go above and beyond in their roles. This positive interaction significantly contributes to a welcoming atmosphere.
The pool and hot tub areas are appreciated by families, offering a relaxing and enjoyable experience. While some maintenance feedback exists, the pool is generally well-maintained, with its appeal extending especially to families with children.
For those focused on family travel, the hotel's amenities and thoughtful service add to its allure, with the pool and breakfast being particular hits among young guests. Despite occasional inconveniences, such as elevator delays, the overall family-friendly atmosphere prevails, supported by the responsive and effective staff.
The beds generally provide comfort, with many travelers praising their coziness and conducive sleep quality. While some feedback suggests inconsistencies in comfort, most guests report a satisfactory experience.
In conclusion, the Best Western Plus Cambridge Hotel shines as a budget-friendly option that does not compromise on quality, supported by a friendly and efficient staff. It offers a satisfying stay for travelers seeking reliable hospitality at a three-star hotel.
The hotel is particularly noted for its excellent breakfast offerings, with a wide variety of choices including gluten-free alternatives. Guests appreciate the buffet-style setup and the availability of coffee and tea throughout the day, highlighting the friendly service during breakfast as a key positive aspect.
Rooms at the hotel are spacious and clean, with guests often enjoying the comfortable, large beds. However, some reviews mention the need for renovations and updates to the decor. Despite minor maintenance and cleanliness issues, the overall room experience is generally satisfactory, especially given its price point.
The staff consistently receive high marks for their friendliness and accommodating nature. Guests often highlight the exceptional service provided by team members, from check-in to check-out, including specific mentions of individuals who go above and beyond in their roles. This positive interaction significantly contributes to a welcoming atmosphere.
The pool and hot tub areas are appreciated by families, offering a relaxing and enjoyable experience. While some maintenance feedback exists, the pool is generally well-maintained, with its appeal extending especially to families with children.
For those focused on family travel, the hotel's amenities and thoughtful service add to its allure, with the pool and breakfast being particular hits among young guests. Despite occasional inconveniences, such as elevator delays, the overall family-friendly atmosphere prevails, supported by the responsive and effective staff.
The beds generally provide comfort, with many travelers praising their coziness and conducive sleep quality. While some feedback suggests inconsistencies in comfort, most guests report a satisfactory experience.
In conclusion, the Best Western Plus Cambridge Hotel shines as a budget-friendly option that does not compromise on quality, supported by a friendly and efficient staff. It offers a satisfying stay for travelers seeking reliable hospitality at a three-star hotel.
Categories
Accessible
Family
Pool
Heated Pool
Indoor Pool
From $114
$
+6
Info
Summary of reviews
Summarized by AI
The Holiday Inn Express & Suites Kitchener Southeast by IHG, is highly regarded for its strategic location, providing easy access to the airport, major highways and various dining and shopping options. This makes it an ideal choice for both business and leisure travelers. The hotel's close vicinity to a well-reviewed Indian restaurant and other eateries enhances its appeal and the friendly staff further elevates the overall experience.
Guests generally have positive experiences with the rooms, noting their cleanliness, modern décor, spaciousness and comfortable beds. The well-maintained and quiet environment contributes to a restful stay. However, sporadic reports of damp smells and minor bathroom issues indicate room for improvement in housekeeping.
Breakfast at the hotel receives mixed reviews. Many guests enjoy the good selection of tasty items and beverages, but there are frequent complaints about insufficient stocking, early depletion of supplies and short service hours. The shift to a grab-and-go model during certain periods, especially COVID-19, met some guests' needs but lacked hot options.
Cleanliness is another area with varied feedback. While some guests find the rooms and common areas clean and inviting, others report inconsistency in housekeeping standards, such as dirty bathtubs, dust and stained sheets.
The hotel's staff consistently receives high praise for their friendliness and professionalism with the front desk team being notably calm and helpful even during busy periods. This positive interaction significantly contributes to guests’ overall satisfaction and the likelihood of their return.
One of the notable drawbacks is the unreliable wifi service, which guests frequently describe as slow and spotty, particularly on higher floors. This is a notable area for the hotel to address to improve guest satisfaction.
Overall, the Holiday Inn Express & Suites Kitchener Southeast by IHG, offers a comfortable and convenient stay with commendable staff service and a strategic location, despite some areas where improvements could enhance the guest experience further.
Guests generally have positive experiences with the rooms, noting their cleanliness, modern décor, spaciousness and comfortable beds. The well-maintained and quiet environment contributes to a restful stay. However, sporadic reports of damp smells and minor bathroom issues indicate room for improvement in housekeeping.
Breakfast at the hotel receives mixed reviews. Many guests enjoy the good selection of tasty items and beverages, but there are frequent complaints about insufficient stocking, early depletion of supplies and short service hours. The shift to a grab-and-go model during certain periods, especially COVID-19, met some guests' needs but lacked hot options.
Cleanliness is another area with varied feedback. While some guests find the rooms and common areas clean and inviting, others report inconsistency in housekeeping standards, such as dirty bathtubs, dust and stained sheets.
The hotel's staff consistently receives high praise for their friendliness and professionalism with the front desk team being notably calm and helpful even during busy periods. This positive interaction significantly contributes to guests’ overall satisfaction and the likelihood of their return.
One of the notable drawbacks is the unreliable wifi service, which guests frequently describe as slow and spotty, particularly on higher floors. This is a notable area for the hotel to address to improve guest satisfaction.
Overall, the Holiday Inn Express & Suites Kitchener Southeast by IHG, offers a comfortable and convenient stay with commendable staff service and a strategic location, despite some areas where improvements could enhance the guest experience further.
Categories
Accessible
Ski
3 Star
$
+4
Info
Summary of reviews
Summarized by AI
United College is highly praised for its location, particularly for students and visitors involved with the University of Waterloo. Situated directly on the university campus, it provides unparalleled convenience for attending classes and participating in campus activities. The proximity to key local attractions like St. Jacobs market and downtown, which is only a short 10-15 minute walk away, adds to its appeal. The availability of free parking further enhances the overall convenience for guests. Recognized as being part of one of the best university campuses in Ontario, if not Canada, United College is also well-suited for families visiting the university.
Categories
Accessible
Ski
Small
$
+3
Info
Categories
Accessible
Ski
Free Wi-Fi
$
+6
Info
Categories
Accessible
Ski
Business
Categories
1
Map